Jo Anna Rodriguez
Pampa
Overview
9
9
years of professional experience
1
1
Language
Work History
Daycare Educator
First Baptist Child Development Center
Pampa, TX
08.2025 - Current
- Developed and implemented age-appropriate curriculum to enhance child learning and engagement.
- Fostered a safe, nurturing environment promoting social, emotional, and physical development.
- Assessed children's progress and adapted teaching strategies to meet individual needs.
- Collaborated with parents to create supportive educational plans for their children.
Secretary
Top of Texas Pool and Spa
Pampa, Texas
08.2021 - 08.2025
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Processed documents and materials.
- Composed and distributed reports, routine correspondence and meeting notes
- Prepared and updated office equipment and material list.
- Managed multiple calendars and contacts
Head Waitress
Harrah's Bar & Grill
White Deer, Texas
06.2020 - 09.2021
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
- Served a high volume of tables at once and simultaneously supervised serving staff.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Implemented a new POS system and trained staff members on use.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Cashier Team Leader
Easy's Pop Shop
Pampa, Texas
02.2017 - 05.2020
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Verified customer age requirement for alcohol or tobacco purchases.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Answered customer questions and provided store information.
- Directed trash removal and sanitation procedures to keep aisles and register areas organized.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Education
Diploma -
Lefors High School
Lefors, Texas12.2019
Skills
- Confidentiality understanding
- Prioritization and time management
- Professional and Courteous
- Strong Organizational Skills
- Google Docs
- Patience and empathy
- First aid and CPR
Languages
Spanish
Native or Bilingual
Timeline
Daycare Educator
First Baptist Child Development Center
08.2025 - Current
Secretary
Top of Texas Pool and Spa
08.2021 - 08.2025
Head Waitress
Harrah's Bar & Grill
06.2020 - 09.2021
Cashier Team Leader
Easy's Pop Shop
02.2017 - 05.2020
Diploma -
Lefors High School