Joanna Rodriguez Duran
Summary
Versatile and dynamic, with a proven track record for enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards. Skilled in multi-tasking and critical thinking, I excel in fast-paced environments, evidenced by a significant improvement in operational efficiency. My creativity and organization skills, coupled with expertise in customer service and medical terminology, drive superior outcomes in team settings.
Overview
4
4
years of professional experience
Work History
Cashier
Panera Bread
01.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Increased overall cleanliness of restaurant by regularly sweeping and mopping floors around dishwashing station.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Maintained clean, well-organized checkout area conducive to efficient operations and enhanced customer experience.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Cashier / Fabricator
Hobby Lobby
01.2022 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Maintained clear communication with management regarding inventory levels, upcoming promotions, and potential stock issues.
- Maintained clean and organized working environment to promote safety and efficiency.
- Enhanced customer satisfaction by providing personalized tailoring services and alterations.
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
Style Consultant
Target
04.2022 - 06.2022
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Helped clients create new outfits with existing clothing and accessories.
- Stocked merchandise , clearly labeling items , and arranging to size or color .
- Replenished sales floor merchandise and organized shelves, racks and bin for optimal appearance
- Engaged with customers on the sales floor, offering assistance and improving shopping experience.
Beauty Advisor
JCPenney
08.2022 - 08.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Maintained counter and display areas for cleanliness and organization.
- Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
- Provided personalized skincare recommendations to specifically target top concerns.
Front of House Associate
Nordstrom Marketplace
09.2023 - 04.2024
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed cash handling activities
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Packing up customers orders for to go maintaining any customers request and modification
Medical Assistant
VA Health and Wellness Center
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, measuring vital signs and administering medication
- Performed medical records management, including filing, organizing and scanning documents.
- Educated patients on self-administration techniques for home-based injections, promoting safety and adherence to treatment plans.
- Sold weight loss program and supplements tailored to client weight loss needs.
- Conducted thorough assessments of clients medical history, dietary habits, and fitness levels to develop personalized weight loss plans.
- Patients are met on a daily basis to discuss their condition during follow-up appointments, during which the appropriate dosage for the upcoming treatment cycle is evaluated based on their experiences and the outcomes of the previous cycle.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Education
Fairfax High School
Fairfax, VASkills
- Multi -Tasking
- Critical Thinking
- Organization
- Customer Service
- Creativity
- Medical terminology knowledge
- Team collaboration
Timeline
Medical Assistant
VA Health and Wellness Center
04.2024 - Current
Front of House Associate
Nordstrom Marketplace
09.2023 - 04.2024
Beauty Advisor
JCPenney
08.2022 - 08.2023
Style Consultant
Target
04.2022 - 06.2022
Cashier / Fabricator
Hobby Lobby
01.2022 - 04.2022
Cashier
Panera Bread
01.2021 - 11.2021
Fairfax High School