Joanna Romero Garcia
Phoenix,AZ
Summary
Talented Patient coordinator proven successful in leading administrative team members in high- volume Medical offices. Knowledgeable about medical regulations,managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Bringing forth the ability to manage Clinical settings. Also, providing each patient sense of calm. Eager to join a new Medical clinic where its possible to utilize skills to help others.
Overview
7
7
years of professional experience
Work History
Surgery Scheduler
Integrated Pain Care
Scottsdale, AZ
11/13/23 - Current
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Completed relevant insurance and other claim forms.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled follow-up appointments according to post-operative protocols.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Checked patient insurance and collected pre-authorizations from providers.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Reviewed and processed prior authorization requests from healthcare providers to determine eligibility for services.
- Participated in meetings with senior management personnel discussing changes in policy or procedure related to authorizations processes.
- Maintained accurate records of all authorizations, denials, appeals and other related paperwork.
- Provided assistance to patients by answering questions about their coverage plans or benefits available through their insurance carriers.
- Gathered data to formulate appropriate replies for information requests.
- Processed appeals when necessary due to denied authorizations from health plans.
Medical Office Coordinator
My Dr Now
Scottsdale, AZ
03.2017 - 07.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared and maintained accurate medical charts for each patient visit.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Procedure Coordinator
Valley Pain Consultants
Scottsdale, AZ
08.2019 - 09/29/23
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
- Created and maintained accurate documentation for all prior authorization activities.
- Assisted with appeals process when necessary.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Reviewed CPT anus ICD codes to check accuracy for billing.
- scheduled post operative protocols and reached out to all delegated Device reps for any surgery.
- Scheduled and confirmed patient appointments and consultations.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Communicated with insurance companies to determine coverage for specific procedures.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Routed laboratory or diagnostic results to appropriate staff.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Arranged hospital admissions for patients as required.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
GED -
Alhambra High School
Phoenix, AZ05-2010
RIO SALADO COLLEDGE
Phoenix, AZSkills
- Pre-Authorization Management
- Scheduling Expertise
- first Aid/CPR certified
- professionalism
- Multitasking capabilities
- Fluent English and Spanish
- Medical Coding
- Scheduling and planning
- Excellent communication
- Data entry and data base software
- Professionalism
- Conflict resolution
- Process Optimization and improvement
- Patient care and Education
- First aid and health and social care knowledge
- Medical Billing
- EHR Software experience
- ECW experience
Timeline
Procedure Coordinator
Valley Pain Consultants
08.2019 - 09/29/23
Medical Office Coordinator
My Dr Now
03.2017 - 07.2019
Surgery Scheduler
Integrated Pain Care
11/13/23 - Current
GED -
Alhambra High School
RIO SALADO COLLEDGE