JOANNA RUANO
San Diego,California
Summary
Trilingual (English, German, Polish) Highly motivated and skilled in customer service with the ability to work in groups and in a fast-paced environment. . Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring my background and team-building skills to a deadline-driven environment.
Overview
11
11
years of professional experience
Work History
Sales Clerk
Bath And Body Work
California, Maryland
12.2021 - 05.2022
- Welcomed and assisted customers by finding items quickly.
- Placed new merchandise on shelves and racks in appealing, organized arrangements.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Kept front check-out area clean and organized for efficient service.
- Handled the cash register
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed payments and returns with accuracy and efficiency.
Sales Clerk
Pier 1 Imports
California, MD
11.2019 - 03.2020
- Welcomed and assisted customers with the merchandise.
- Main duties included handling sales transactions, bagging items, requesting price checks, accepting and processing coupons, and giving exact changes.
- Maintaining receipts, withdrawing, and recording.
- Handled Cash register, and stocked shelves.
- Answering phones.
- Placed new merchandise on shelves and racks in an appealing, organized arrangements to drive sales.
Medical Assistant Extern
HIV Medicine
San Diego, CA
04.2015 - 06.2015
- Obtained client's medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Performed clerical duties, such as word processing, data entry, answering phones, and filing.
- Welcomed patients and inquired about wellbeing since the last treatment.
- Answered multi-line phone calls, scheduled appointments scanned medical records, and collect co-pays.
- Maintained detailed records of test results by entering data and patient information into the computer.
- Efficiently performed insurance verifications, pre-certifications, and pre-authorization functions.
Financial Aid Technician
College of Central Florida
Ocala, FL
02.2007 - 01.2013
- Worked front and back office, answered inbound calls, and supported students' needs
- Performed queries in multiple databases, awarded scholarships and loans to students, explained state and federal regulations to parents and students, performed administrative duties
- Ensured each student did not exceed any allocation or money beyond established unmet needs as determined by the financial analysis report.
- Counseled students and parents about financial aid options and program details.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Helped individuals complete physical and electronic paperwork such as FAFSA.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Merchandise Specialist
Best Buy
Ocala, FL
09.2005 - 02.2010
- Provided customer service, answered phones, inventory management, unloaded trucks, and maintained a constant presence on the sales floor to address customers' needs.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
Education
Certificate - Medical Assistant
Kaplan College
Chula Vista, CA07.2015
High School Diploma -
Volksschule
Gochsheim, Germany 07.2001
Skills
- Adaptable and Flexible
- Google Drive Microsoft Word
- Time Management
- Task Prioritization Multitasking Critical thinking
- Engaging with Diverse Customers
- Goal-Driven
- Computer Proficiency and Microsoft Office
- Fast Learner
- Ability to adapt quickly
- Team Player
- Excellent Written and Verbal Communication
Timeline
Sales Clerk
Bath And Body Work
12.2021 - 05.2022
Sales Clerk
Pier 1 Imports
11.2019 - 03.2020
Medical Assistant Extern
HIV Medicine
04.2015 - 06.2015
Financial Aid Technician
College of Central Florida
02.2007 - 01.2013
Merchandise Specialist
Best Buy
09.2005 - 02.2010
Certificate - Medical Assistant
Kaplan College
High School Diploma -
Volksschule
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