Joanna Santos
Costa Mesa
Summary
Professional Sales Executive with many years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
22
22
years of professional experience
Work History
Greater US Sales Executive
YG Laboratories
Fountain Valley, CA
11.2005 - Current
- Contacted current and potential clients to promote products and services.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Implemented processes for cross-selling products or services based on customer needs.
- Researched industry news and developments to gain insights into customer preferences.
- Trained junior sales staff on techniques for improving customer service experience.
- Attended industry events to build relationships with key contacts in the field.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Cultivated relationships with existing customers to encourage repeat business.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Organized promotional activities such as trade shows or webinars aimed at increasing brand awareness.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Office Manager
Koras Recovery
Costa Mesa, CA
07.2002 - 11.2005
- Maintained filing system for records, correspondence and other documents.
- Managed, scheduled and coordinated office functions and activities for employees.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Delegated work to staff, setting priorities and goals.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed office budget to handle inventory, postage and vendor services.
- Used judgment and initiative in handling confidential matters and requests.
- Processed payments and updated accounts to reflect balance changes.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered and directed incoming calls using multi-line telephone system.
- Prepared reports on status of accounts for management review.
- Adhered to state laws regarding repossessions, privacy rights, and other regulations.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CASkills
- Sales and Market Development
- Professional Networking
- Closing Techniques
- Prospecting Skills
- Territory Management
- Account Servicing
- Sales Follow-Up
- Sales Presentations
- Exceeds Sales Goals
Languages
Spanish
Native/ Bilingual
Accomplishments
- Employee of the Year 2015
- Employee of the Month February 2014
References
References available upon request.
Timeline
Greater US Sales Executive
YG Laboratories
11.2005 - Current
Office Manager
Koras Recovery
07.2002 - 11.2005
High School Diploma -
Costa Mesa High School