Joanna Saragosa
Placentia,CA
Summary
Detail-oriented and results-driven Operations Manager with extensive experience in supply chain and logistics management. Proven track record in enhancing operational efficiency, team productivity, and customer satisfaction in fast-paced environments. Skilled in cross-functional collaboration, process improvement, and team leadership.
Overview
12
12
years of professional experience
Work History
Ops Manager
Quiet Platforms (AEO)
10.2021 - Current
- Oversee daily operations, ensuring alignment with company objectives and customer demands
- Implemented strategies leading to a 15% increase in departmental productivity
- Conduct regular performance evaluations, contributing to a 10% increase in team productivity and employee satisfaction
- Foster collaborative relationships with CSR and other supervisors to streamline order processing and departmental support
- Manage labor issues, report to HR, and resolve escalated customer complaints, maintaining high levels of customer loyalty
- Provide training and mentoring to a team of over 20 employees.
Operations Manager
Banyan Imports
03.2019 - 10.2021
- Led the development and execution of operational strategies, enhancing business performance and profitability
- Conducted performance reviews and provided coaching to staff, improving overall company and employee performance
- Managed financial activities including budgeting, accounting, and payroll
- Implemented process improvements, contributing to increased efficiency and customer satisfaction
- Coordinated with teams to ensure safety and compliance with regulatory policies.
Account Executive
Source Logistics
01.2017 - 03.2019
- Managed and nurtured relationships with key clients, ensuring long-term account retention
- Handled high-volume workloads, including dispatching, routing, and customer service
- Coordinated with teams to optimize distribution processes and maintain customer satisfaction.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Account Executive
Seldat Distribution Inc
05.2012 - 01.2017
- Managed multiple apparel accounts, ensuring efficient order processing and customer satisfaction
- Served as a primary mentor and trainer, guiding new and experienced employees in best practices
- Maintained high standards of inventory control and customer service.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Education
Associate of Science - Nursing Science
Chaffey Community College
Rancho Cucamonga, CASkills
- Operations Management
- Team Leadership & Training
- Customer Relationship Management
- Process Improvement
- Inventory Management
- Performance Evaluation
- Financial Management & Reporting
- Proficient in AS400, Hyperion, Oracle, Microsoft Office
Timeline
Ops Manager
Quiet Platforms (AEO)
10.2021 - Current
Operations Manager
Banyan Imports
03.2019 - 10.2021
Account Executive
Source Logistics
01.2017 - 03.2019
Account Executive
Seldat Distribution Inc
05.2012 - 01.2017
Associate of Science - Nursing Science
Chaffey Community College
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