Joanna Sayres
Bradenton,FL
Summary
Dependable employee and passionate about patient care. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
2
2
years of professional experience
Work History
EMT Intern
St. Petersburg County And Largo County
02.2023 - 05.2023
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
Personal Assistant
Leslie Merton
12.2021 - 12.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Club Level Concierge
Ritz-Carlton
07.2021 - 12.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Scheduled and confirmed restaurant reservations for guests.
Hostess
Ritz Carlton
01.2021 - 06.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Business Administration
Lynn University
07.2023
No Degree - EMT
School of EMS
06.2023
Skills
- Organized
- Leadership
- Hardworking
- Punctual
- Communication
- Reliable
- Problem Solving
- Writing
- Strategic Planning
- EMT (waiting to take NREMT Exam)
Timeline
EMT Intern
St. Petersburg County And Largo County
02.2023 - 05.2023
Personal Assistant
Leslie Merton
12.2021 - 12.2022
Club Level Concierge
Ritz-Carlton
07.2021 - 12.2021
Hostess
Ritz Carlton
01.2021 - 06.2021
Bachelor of Science - Business Administration
Lynn University
No Degree - EMT
School of EMS
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