Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Custom
Certification
References
Timeline
Generic

Joanna Silva

29290 SE

Summary

Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business. Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness. Efficient House Cleaner recognized for productivity and ability to complete tasks swiftly while maintaining high standards. Skilled in deep cleaning, organization, and sanitation practices, ensuring environments are both clean and healthful. Known for excellent time management, reliability, and adaptability to varied home settings. Thrives in fast-paced situations and excels at providing exceptional customer service through effective communication and responsiveness. Conscientious professional in residential and commercial cleaning, known for being highly productive and efficient in task completion. Possess specialized skills in sanitation practices, time management, and organization. Excel in communication, adaptability, and problem-solving to ensure top-notch service delivery. Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. Detail-oriented house cleaner with strong background creating sparkling clean homes and following orders. Skilled at washing dishes, sweeping floors, doing laundry, cleaning and dusting surfaces. Clear communicator. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Construction Cleaner

NWPMC
Seattle
04.2024 - Current
  • Maintained construction site cleanliness by removing debris from the premises on a daily basis.
  • Scrubbed walls, windowsills, and baseboards with appropriate cleaning solutions.
  • Responded quickly to emergency spills or messes that required immediate attention.
  • Moved construction materials by hand or various transport methods.
  • Assisted in setting up furniture or other items following construction activities.
  • Assisted other staff members with heavy lifting when needed.
  • Moved furniture out of the way prior to beginning cleaning tasks in order to reach tight spaces.
  • Troubleshot and maintained auxiliary equipment.
  • Operated industrial-sized floor scrubbers to clean large areas of concrete or tile floors.
  • Removed debris, garbage and dangerous materials from sites and assembled and broke down ladder equipment.
  • Engaged in preparation work to ready worksite for installers.
  • Swept and mopped hard surface floors, vacuumed carpets, and dusted surfaces.

House Cleaner

green clean crew
Bellevue
01.2023 - 12.2023
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Applied waxes to woodwork or tile floors for protection against wear-and-tear.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Organized closets according to customer specifications.
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Assisted customers in selecting appropriate cleaning products for specific tasks.
  • Washed windows inside and outside as needed.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Emptied wastebaskets and replaced liners.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Cleaned homes following specific and detailed protocols and requests.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Used cleaning chemicals following proper guidelines.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintained and organized cleaning supplies stock.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Cashier

Leprekon Harvest Foods
Mattawa
11.2022 - 01.2023
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.

Security Supervisor

KING FUJI RANCH
Mattawa
02.2018 - 11.2020
  • Managed budget for security operations, ensuring effective allocation of resources.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Facilitated communication between security team and other departments for a cohesive environment.
  • Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
  • Maintained accurate records of security incidents and responses for compliance purposes.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
  • Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Developed emergency evacuation plans and conducted drills to ensure preparedness.
  • Upheld strict confidentiality regarding sensitive information and security measures.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Administered first aid and emergency support as needed during incidents.
  • Conducted regular security patrols to identify and mitigate potential threats.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
  • Provided security team leadership and contributed to on-call duties.
  • Developed and implemented training procedures for newly hired personnel.

Education

High School Diploma -

Big Bend
Mattawa, WA

Skills

  • Laundry functions
  • Cleaning and sanitization
  • Home safety management
  • Linen care
  • Clothes laundering
  • Floor maintenance
  • Surface sanitation
  • Laundry cleaning
  • Furniture treatment
  • Restocking supplies
  • Surface disinfection
  • Customer service
  • Wall scrubbing
  • Household management
  • Window cleaning
  • Interior window washing
  • Polishing surfaces
  • Bathroom sanitation
  • Basic repairs
  • Pet mess cleanup
  • Waste disposal
  • Safe cleaning with chemicals
  • Floor cleaning
  • Odor control
  • Meal preparation
  • Ironing clothes
  • Furniture dusting
  • Eco-friendly practices
  • Childcare assistance
  • Floor sweeping
  • Packing and unpacking
  • Housekeeping
  • Deep cleaning expertise
  • Carpet vacuuming
  • Kitchen cleaning
  • Commercial and residential cleaning
  • Window washing
  • Dusting techniques
  • Appliance maintenance
  • Closet detailing
  • Glass cleaning

Languages

Spanish
Professional
English
Professional

Affiliations

morning walks with my dog

cardio

Custom

im a very  positive and hard worker women 

im a fast learning 

costumer services is one of my best skills

Certification

CPR

Caregiver

food card

References

References available upon request.

Timeline

Construction Cleaner

NWPMC
04.2024 - Current

House Cleaner

green clean crew
01.2023 - 12.2023

Cashier

Leprekon Harvest Foods
11.2022 - 01.2023

Security Supervisor

KING FUJI RANCH
02.2018 - 11.2020

High School Diploma -

Big Bend
Joanna Silva