JoAnna Sims
San Diego,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
32
32
years of professional experience
Work History
DSP
People's Care
San Diego, CA
10.2023 - Current
- Provided personal care to clients, such as bathing, dressing and grooming.
- Assisted with medication administration and documentation of treatments.
- Supervised activities of daily living for clients.
- Developed individualized plans of care to address each client's needs.
- Encouraged socialization among clients through recreational activities.
- Ensured safety of all clients in accordance with facility regulations.
- Communicated effectively with other members of the healthcare team.
- Maintained accurate records and reports related to client care activities.
- Assessed changes in physical or mental condition and reported findings to supervisor.
Direct Care Staff Member
Vee&daughters Happy Home
San Diego, CA
05.2020 - 06.2021
- Assisted with medication administration and documentation of treatments.
- Ensured safety of all clients in accordance with facility regulations.
- Performed housekeeping tasks, such as changing linens and cleaning rooms.
- Maintained accurate records and reports related to client care activities.
Customer Service Manager
Ndc
San Diego, CA
07.1993 - 08.2002
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Call Center Agent
Ndc
San Diego, CA
06.1992 - 07.1993
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Some College (No Degree) - English
Southwestern College
Chula Vista, CASome College (No Degree) - Secretarial Studies And Office Administration
Sawyer College of Business
San Diego, CASkills
- Consultative Sales
- Complaint Resolution
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- Sales Expertise
- Call Center Operations
- Conflict Mediation
- Conflict Resolution
- Client Relations
- Customer Relations
- Customer Service
- Professional Telephone Demeanor
Timeline
DSP
People's Care
10.2023 - Current
Direct Care Staff Member
Vee&daughters Happy Home
05.2020 - 06.2021
Customer Service Manager
Ndc
07.1993 - 08.2002
Call Center Agent
Ndc
06.1992 - 07.1993
Some College (No Degree) - English
Southwestern College
Some College (No Degree) - Secretarial Studies And Office Administration
Sawyer College of Business
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