Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joanna Smits

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Almighty Originals
03.2024 - Current
  • Spearheaded sales initiatives, consistently exceeding targets through tailored product strategies and exceptional customer engagement.
  • Boosted customer retention by 20% through the implementation of outstanding service protocols and proactive follow-up systems.
  • Managed comprehensive cash handling, returns, and inventory processes with meticulous precision, ensuring operational accuracy and compliance.
  • Collaborated effectively with the team to cultivate a welcoming and customer-centric store environment, enhancing overall shopping experience.
  • Developed and executed targeted training programs for staff, resulting in demonstrable improvements in customer service ratings and elevated team performance.

Assistant Manager

Sunstop Sunglasses
08.2022 - 07.2024
  • Led sales efforts by expertly identifying customer needs, contributing to significant revenue growth.
  • Cultivated robust customer relationships, directly impacting and elevating team sales performance.
  • Oversaw and tracked all repairs, pick-ups, and drop-offs, ensuring seamless customer service.
  • Ensured inventory accuracy through systematic audits, optimizing stock levels and minimizing loss in adherence to corporate standards.
  • Managed daily cash operations and sales reporting with high integrity.

Floor Manager

Lee's Tee's
06.2017 - 08.2023
  • Managed inventory control and staff scheduling, significantly boosting operational efficiency and reducing errors.
  • Streamlined online order processing, ensuring timely delivery and high customer satisfaction.
  • Organized critical documentation and updated website content, enhancing user experience and accessibility.
  • Coordinated merchandise replenishment and executed compelling visual displays, directly driving sales growth.

Education

High School Diploma -

Jackson Hole High School
Jackson, WY

Bachelor of Science - Business Management

Utah Tech University
St. George, UT
05-2026

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff Training
  • Microsoft Office Suite
  • POS Systems
  • Google Workspace
  • E-Commerce
  • Communication
  • Inventory Management
  • Strategic Planning

Certification

  • Leading with Emotional Intelligence
  • Import Data into Power BI
  • Beginner's Guide to Project Management
  • Developing Project Schedules and Budgets

Timeline

Manager

Almighty Originals
03.2024 - Current

Assistant Manager

Sunstop Sunglasses
08.2022 - 07.2024

Floor Manager

Lee's Tee's
06.2017 - 08.2023

High School Diploma -

Jackson Hole High School

Bachelor of Science - Business Management

Utah Tech University

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