Joanna Smolen
Elmwood Park,IL
Summary
Dynamic banking professional excelling in customer service and cash handling. Proven ability to enhance operational efficiency and promote banking products, leveraging strong analytical thinking and attention to detail to resolve customer inquiries and drive business growth. Committed team player with a focus on achieving results.
Overview
19
19
years of professional experience
Work History
Universal Supervisor
Liberty Bank for Savings
Chicago, IL
04.2019 - Current
- Assisting and coordinating teller line workflows, helping tellers to ensure that transactions are completed in an accurate and timely manner.
- Approving transactions, providing supervisors' overrides, and assisting with the internal audit of cash drawers.
- Receiving and processing loan payments, recording and issuing transaction receipts, receiving cash and checks for deposit, verifying proper endorsements, confirming deposit slip accuracy, processing cash withdrawals from savings, checking, and money market accounts, verifying signatures, and account balances.
- Balancing and replenishing cash in ATMs, weekly cash ordering, receiving, counting, and balancing cash at the beginning and end of each shift, processing mail and night depository transactions, and operating the computer, telephone, copier, coin machine, and other bank equipment.
- Opening new accounts, compiling and preparing new account paperwork and applications, identifying the unmet needs of current and potential customers, and offering appropriate products and services.
- Promoting and providing information to customers on new and enhanced products, services, promotions, contests, and cross-selling exciting products and services.
- Participating in community events to increase bank visibility and develop business opportunities.
- Assisting customer inquiries and requests regarding current accounts, identifying and informing customers of account status discrepancies and disputes, and providing options to resolve.
- Answering and assisting incoming callers with questions and requests.
- Processing basic IRA transactions, updating customer information.
- Recording all transactions promptly, accurately, and in compliance with bank procedures.
Universal Banker
Inland Bank and Trust
Morton Grove, IL
08.2017 - 04.2019
- Performed transactions, including paying out money upon verification of signatures and customer balances, cashing checks, processing deposits, loan payments, and customer cash advances.
- Issued official checks and money orders, ordered, prepared, and received cash shipments.
- Balanced onsite ATM, balanced cash drawer daily, and verified cash being returned to the vault
- Opened new accounts, assigned account numbers, established proper identification of new customers, completed forms requiring customer signature(s), accepted initial deposits, and prepared all documents and items pertaining to checking accounts, savings accounts, certificates of deposit, and other products for processing.
- Provided effective customer service by answering customer questions, investigating and correcting errors, resolving problems or other issues, answering telephones, and directing callers to proper bank personnel.
- Followed policies and procedures, completed administrative tasks correctly and on time, and supported the Bank’s goals and values.
Certified Teller and Personal Banker
Parkway Bank and Trust, C.O.
Chicago, IL
10.2005 - 08.2017
- Received deposits for credit to customers' deposit and loan accounts (personal and commercial), verified cash withdrawals, and signature endorsements within established and secured required approval as necessary.
- Scanned daily work, balanced daily transactions, issued money orders, and cashier's checks, and approved and overridden large transactions.
- Acted as a cash vault teller, responsible for ordering and cash shipments; acted as a coin teller, responsible for coin ordering and shipments; acted as a safety deposit attendant.
- Opened and closed the branch, atm balancing, audited other tellers, trained new tellers
- Ensured quality customer service, educated new and existing customers about the features and benefits of the bank's personal and commercial banking products, explained, promoted, and sold bank-related products and services.
- Answered questions or resolved technical problems on customer accounts.
- Responsible for producing accurate clerical work for the opening and maintenance of accounts, rolled-over CDs and IRAs, putting stop payments, processing wire transfers, cash advances, and issuing and stopping debit cards.
- Completed all compliance courses by the assigned dates.
Education
Associate degree - Business Info Systems
Northwestern Business College
Chicago, IL05.2003
High School -
Notre Dame High School For Girls
Chicago, IL05.2000
Skills
- Customer service
- Attention to detail
- Cash handling
- Knowledge of banking software and platforms
- Multitasking
- Math skills
- Problem solving
- Analytical thinking
- Effective communication
- Team player
- Knowledge of banking procedures
- Attentive listening
- Patience
- Phone etiquette
- Computer literacy: proficient in Microsoft Office: Word, Excel for spreadsheets, PowerPoint for presentations, email and calendar management: Outlook, internet browsing for research and online communication, file management: organizing files and folders on the computer system
Languages
- English
- Polish
Timeline
Universal Supervisor
Liberty Bank for Savings
04.2019 - Current
Universal Banker
Inland Bank and Trust
08.2017 - 04.2019
Certified Teller and Personal Banker
Parkway Bank and Trust, C.O.
10.2005 - 08.2017
Associate degree - Business Info Systems
Northwestern Business College
High School -
Notre Dame High School For Girls
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