Joanna Stein
JUPITER,FL
Summary
A detailed-oriented professional with 20+ years experience providing administrative support in the area of rental properties, customer relations and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Office Manager's Assistant
JUPITER BAY RESORT SALES AND RENTALS
11.2007 - Current
- Assist managing a 350 unit rental property with an average of 1,000 customers per year database with strong focus on customer satisfaction
- Meet and greet customers - being first point of contact
- Handling questions and concerns with prompt and courteous manner
- Answer multi-line phone system, taking messages as needed and transfer call to appropriate party
- Handling of reservations for customer, creating, inputting and updating of lease agreements, collecting security deposits and rental payments, coordinating of reservations on a daily basis
- Coordinate maintenance/repairs of units as requests come in and follow up to make sure all work is completed within a timely manner
- Manage logistics of arrivals and departures with registration of guests
- Coordinate work of condo renovations
- Manage monthly cash flow, process daily payments and banking
- Keep and maintain unit’s records and produce balance sheets for owners
- Maintain and update customer’s database with correct contact information
- Track new listing on property sales market and update any new listing to MLS database
- Show properties to potential renters and buyers
- Draft paperwork for listings and contracts.
Education
High School Diploma -
Jupiter Community High School
Jupiter, FL1995
Skills
- Strong Customer Relations Skills
- Verbal and Written Communications Skills
- Organizational Skills
- Microsoft Products Proficiency, Quickbooks
- Problem-Solving
- Data Entry
- Teamwork and Collaboration
- Dependable
- Adaptable
- Self Motivated
- Excellent attention to Detail
- Fast Learner, Team player
Timeline
Office Manager's Assistant
JUPITER BAY RESORT SALES AND RENTALS
11.2007 - Current
High School Diploma -
Jupiter Community High School
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