Joanna Stepp
Simpsonville,SC
Summary
Compassionate and dependable professional with over eight years of leadership, emergency communications, customer service, and operations management experience. Currently serving as an Emergency Telecommunications Co-Supervisor while pursuing a Bachelor of Science in Nursing. Proven ability to lead teams, make critical decisions under pressure, communicate effectively during emergencies, and provide exceptional support to the public. Seeking an opportunity to leverage strong leadership, communication, and patient-centered skills in a healthcare environment.
Overview
10
10
years of professional experience
Work History
Emergency Telecommunications Co-Supervisor
Mauldin Police Department
Mauldin, SC
01.2022 - Current
- Led crisis intervention efforts, facilitating communication between officers and individuals in distressing situations.
- Coordinated training programs for new officers, enhancing team performance and operational efficiency.
- Mentored junior officers, promoting professional development and adherence to best practices in law enforcement.
- Analyzed incident reports to identify trends and improve response strategies for crime prevention.
- Implemented community outreach initiatives, fostering positive relationships between police and local residents.
- Developed and maintained operational protocols, streamlining workflows within the department for improved effectiveness.
- Collaborated with local organizations to address community safety concerns, improving public trust in policing efforts.
- Collaborated with colleagues to develop innovative solutions to complex problems, driving successful outcomes for multiple projects simultaneously.
- Assisted in the hiring process by reviewing resumes, conducting interviews, and making recommendations for potential candidates.
- Developed comprehensive training programs for new employees, resulting in a reduction of onboarding time and increased job satisfaction.
- Contributed to the development of departmental policies and procedures, ensuring compliance with industry best practices and regulatory requirements.
- Promoted professional development among team members by offering mentoring opportunities.
- Recognized as a key resource within the department due to extensive knowledge of internal processes and commitment to continuous improvement efforts.
- Optimized resource allocation by monitoring budgets closely allowing better financial planning.
- Delivered high-quality results consistently while meeting strict deadlines and maintaining strong attention to detail.
- Conducted thorough assessments of employee skill sets leading towards more effective task delegation.
- Coordinated with upper management to execute company-wide initiatives, aligning department goals with overall business objectives.
- Monitored employee performance through regular evaluations, identifying areas for improvement and providing constructive feedback.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set team priorities to align with project goals., maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set team priorities to align with project goals., maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised daily operations, ensuring compliance with departmental policies and procedures.
- Maintained a safe and organized work environment by enforcing safety protocols and inventory management systems.
Emergency Telecommunications Dispatcher
Mauldin Police Department
Mauldin, SC
08.2021 - 08.2022
- Trained new dispatch staff on operational protocols, fostering a knowledgeable team environment.
- Implemented process improvements that enhanced workflow efficiency and reduced response times for service requests.
- Coordinated emergency response efforts among police, fire, and medical services to ensure timely assistance.
- Utilized advanced computer-aided dispatch (CAD) systems to log incidents and track unit statuses efficiently.
- Monitored multiple communication channels to prioritize calls based on urgency and nature of emergencies.
- Provided critical information to first responders, enhancing situational awareness in high-pressure scenarios.
- Mentored junior dispatchers on protocol adherence and effective communication strategies during emergencies.
- Conducted regular training sessions for staff on new technologies and emergency protocols to maintain operational readiness.
- Analyzed call data trends to identify areas for improvement in service delivery and dispatcher performance standards.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high situational awareness during emergency situations, enabling quick adjustments and accurate updates to responding units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
MRI Technician Assistant
Bon Secours
Greenville, SC
08.2021 - 01.2022
- Operated MRI equipment, adhering to safety protocols and best practices.
- Assisted radiologists in preparing patients for MRI procedures, ensuring comfort and safety.
- Assisted in maintaining an efficient workflow by preparing patients for scans and ensuring proper positioning.
- Enhanced patient comfort by providing clear instructions and answering questions regarding MRI procedures.
- Educated patients on MRI processes, addressing concerns to enhance understanding and cooperation.
- Collaborated with healthcare staff to streamline scheduling and improve patient throughput.
- Implemented process improvements that enhanced patient experience during imaging sessions.
- Trained new technicians on operational procedures and equipment usage, fostering team competency.
- Demonstrated adaptability in supporting various types of exams including neurology, orthopedic, pediatric cases among others.
- Assisted in the optimization of imaging protocols by providing feedback on image quality and technical issues encountered during procedures.
Waitress
Tipsy Taco
Simpsonville, SC
05.2020 - 08.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Trained new team members on restaurant policies and service protocols.
- Collaborated with kitchen staff to resolve order discrepancies quickly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed strong relationships with regular patrons to encourage repeat business.
- Implemented suggestions for menu improvements based on customer feedback.
- Monitored inventory levels, assisting in stock management and ordering processes.
SHIFT MANAGER
GREAT AMERICAN COOKIE CO.
09.2019 - 12.2019
- Ensured high standards of customer service by training and leading staff, addressing customer complaints, managing inventory, organizing stock and equipment, and maintaining a clean environment compliant with regulatory standards.
- Supervised daily operations, ensuring quality and consistency of product offerings to enhance customer satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored team members, enhancing overall performance and service delivery.
- Monitored employee performance, providing constructive feedback to foster a positive work environment and improve team morale.
- Developed staff schedules to align with peak business hours, maximizing operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with management on promotional strategies to drive sales during key events.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
ASSISTANT MANAGER
HENRY'S SOMKEHOUSE
07.2016 - 09.2019
- Assisted manager in maintaining efficient restaurant operations by providing technical and professional support.
- Oversaw daily operations ensuring compliance with health and safety standards.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management systems to streamline stock control processes.
MEMBERSHIP REPRESENTATIVE
THE KROC CENTER
10.2017 - 08.2018
- Assisted members in resolving issues to enhance satisfaction with services. Organized events to engage members and strengthen community connections.
- Facilitated member onboarding processes, ensuring comprehensive understanding of programs and services.
- Responded to member inquiries, providing accurate information and enhancing overall satisfaction.
- Collaborated with team to design and implement engaging membership campaigns and promotions.
EXTENDED DAY PROGRAM WORKER
GREENVILLE COUNTY SCHOOLS
10.2017 - 04.2018
- Supervised and engaged with children in afterschool program, facilitating activities and supporting homework completion.
- Developed and implemented educational programs to enhance student engagement and learning outcomes.
- Collaborated with teachers to assess student needs and tailor support services effectively.
- Coordinated training sessions for staff on program initiatives and best practices in student support.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Greenville, SC08-2027
Associate of Science - Criminal Justice
SPARTANBURG METHODIST COLLEGE
Spartanburg, SC01-2020
Diploma - High School Diploma
HILLCREST HIGH SCHOOL
Simpsonville, SC01-2017
Skills
Emergency response
Crisis intervention
Crisis communication
Incident reporting
Safety compliance
Situation assessment
Emergency planning
Call monitoring
Safety compliance
Safety protocols
Public safety
Risk management
Operational oversight
Operations management
Resource management
Resource allocation
Documentation
Data management
Data collection
Data protection
Analytical thinking
Complex Problem-solving
Decision-making
Staff management
Strategic planning
Team leadership
Employee training
Employee development
Performance standards
Quality control
Policy development
Equipment handling
Policy adherence
Processes and procedures
Staff discipline
Team building
Team Work
Conflict resolution
Communication skills
Relationship building
Customer Service
Employee motivation
Emergency support
Resource coordination
Operational efficiency
Detailed reporting
Incident documentation
Medication management
IV administration
Vital signs monitoring
Vital signs assessment
Infection prevention
Equipment handling
Equipment setup
Emergency assistance
Emergency response
Delegation
Strategic planning
Task prioritization
Team Work
Critical thinking
Infection prevention
Emergency procedures
Emergency assistance
Data management
Resource coordination
Stakeholder communication
Detailed reporting
Emergency planning
Delegation
Resource coordination
Resource analysis
Coaching and mentoring
Staff development
Customer service
Attention to detail
Timeline
Emergency Telecommunications Co-Supervisor
Mauldin Police Department
01.2022 - Current
Emergency Telecommunications Dispatcher
Mauldin Police Department
08.2021 - 08.2022
MRI Technician Assistant
Bon Secours
08.2021 - 01.2022
Waitress
Tipsy Taco
05.2020 - 08.2021
SHIFT MANAGER
GREAT AMERICAN COOKIE CO.
09.2019 - 12.2019
MEMBERSHIP REPRESENTATIVE
THE KROC CENTER
10.2017 - 08.2018
EXTENDED DAY PROGRAM WORKER
GREENVILLE COUNTY SCHOOLS
10.2017 - 04.2018
ASSISTANT MANAGER
HENRY'S SOMKEHOUSE
07.2016 - 09.2019
Bachelor of Science - Nursing
Arizona College of Nursing
Associate of Science - Criminal Justice
SPARTANBURG METHODIST COLLEGE
Diploma - High School Diploma
HILLCREST HIGH SCHOOL