Joanna Sulistio
Pueblo,CO
Summary
Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Mr. Sushi Pueblo
04.2024 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
Head Cook
Assisted Living Facility
10.2023 - 01.2024
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Implemented cost-effective measures in the procurement of ingredients, resulting in significant savings without sacrificing quality.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Modified recipes to accommodate dietary restrictions and allergies.
- Managed kitchen budget effectively, keeping costs within targets while still delivering high-quality dishes.
- Developed waste reduction program that minimized food spoilage and cut down on unnecessary expenses.
- Increased efficiency in kitchen, introducing pre-prep system that sped up meal preparation times.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Baker
Self Employed
05.2018 - 09.2023
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Produced consistently high-quality baked goods for customers.
- Created appealing displays to showcase products in bakery.
- Followed food safety standards when handling ingredients.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Processed customer orders and payment transactions.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Packaged finished products for sale.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Developed new recipes to expand bakery's offerings and attract new customers.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
Director of Finance and Operation
PT. KARYA MICRONUSA PERKASA
04.2014 - 09.2023
- Managed a high-performing finance team, providing guidance and mentorship to foster professional growth and development.
- Optimized cash flow management through diligent monitoring of receivables, payables, and investment activities.
- Negotiated favorable vendor contracts by leveraging strong analytical skills and industry knowledge for competitive advantage.
- Enhanced company profitability with strategic financial planning, budgeting, and forecasting techniques to ensure optimal resource allocation.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Operations Manager
PT. KARYA MICRONUSA PERKASA
07.2011 - 03.2014
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Agent
PT. KARYA MICRONUSA PERKASA
02.2007 - 06.2011
- Assisted call-in customers with questions and orders.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Achieved top performer status within the company due to consistent high sales numbers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Personal Assistant
PT. MEGA KENCANA
09.2005 - 01.2007
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained appropriate filing of personal and professional documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
No Degree - Culinary
BALI CULINARY AND PASTRY SCHOOL
Bali, Indonesia04-2022
Bachelor of Science - Political Science
JAYABAYA UNI VERSITY
Jakarta, Indonesia05-2005
Skills
- Point of Sale (POS) system operation
- Customer Engagement
- Food Service Background
- Menu development
- Supervisory skills
- Performance Improvement
- Kitchen equipment operation and maintenance
- Catering Coordination
- Recipes and menu planning
- Food plating and presentation
- Restaurant operations management
- Culinary arts education
- Coaching and Mentoring
- Quality Control
- Relationship Building
- Scheduling
Timeline
Restaurant Manager
Mr. Sushi Pueblo
04.2024 - Current
Head Cook
Assisted Living Facility
10.2023 - 01.2024
Baker
Self Employed
05.2018 - 09.2023
Director of Finance and Operation
PT. KARYA MICRONUSA PERKASA
04.2014 - 09.2023
Operations Manager
PT. KARYA MICRONUSA PERKASA
07.2011 - 03.2014
Sales Agent
PT. KARYA MICRONUSA PERKASA
02.2007 - 06.2011
Personal Assistant
PT. MEGA KENCANA
09.2005 - 01.2007
No Degree - Culinary
BALI CULINARY AND PASTRY SCHOOL
Bachelor of Science - Political Science
JAYABAYA UNI VERSITY
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