Joanna Sun
Melville,NY
Summary
Ambitious college freshman with a robust background in customer service and leadership, demonstrated through multiple job positions, and co-founding a nonprofit organization. Known for adaptability, communication excellence, and a strong work ethic, with a focus on team collaboration and problem-solving. Eager to leverage a positive attitude and organizational skills in new opportunities.
Overview
6
6
years of professional experience
Work History
Non-Profit Co-Founder
PathFi
Plainview, New York
07.2025 - Current
- Co-founded a non-profit based on helping to educate the youth on financial literacy.
- Developed business marketing strategies to enhance engagement.
- Conducting research and curating presentations on relevant information for online workshops.
- organized and created content for social media accounts, highlighting upcoming events/fundraisers.
Hostess
The Main Event
Plainview, NY
09.2022 - Current
- Managed reservations, to-go orders, and phone inquiries; accurately communicated wait times and menu information.
- Coordinated seating arrangements to accommodate special requests and group needs.
- Monitored dining areas, managed section rotations, and ensured smooth guest flow.
- Handled payments (cash, credit, gift cards), and provided accurate change.
- Maintained high customer satisfaction by keeping guests informed, and minimizing complaints during peak hours.
Cashier Team Lead
Paris Baguette America
Plainview, New York
08.2024 - 07.2025
- Trained and supported new cashiers through hands-on training to ensure efficiency in register procedures and service standards.
- Maintained smooth operation of the register area and food/beverage station.
- Handled daily cash operations, including opening/closing, deposits, and register reconciliation on shift.
- Resolved customer issues efficiently. Providing prompt, friendly service.
Cashier
Danny's Chinese Kitchen
Syosset, New York
05.2023 - 03.2025
- Trained new cashiers on register operations, store policies, and customer service best practices.
- Managed daily cash handling, including balancing registers, verifying deposits, and conducting audits.
- Resolved customer issues to ensure a positive shopping experience.
- Supported store operations with tasks such as cleaning, packing orders, and completing opening/closing duties.
Assistant Restaurant Manager
88 China
O'Fallon, MO
01.2020 - 02.2022
- Trained and supported staff in food prep and customer service to boost team performance.
- Supported restaurant cleanliness, maintenance, and adherence to safety protocols.
- Assisted front and back of house staff during peak hours to maintain smooth operations in the family business.
- Resolved customer concerns promptly through effective communication and problem-solving.
Education
Bachelor of Science - Business Administration And Management
University At Buffalo
Buffalo, NY05-2029
High School Diploma -
Plainview Old Bethpage John F Kennedy High School
Plainview, NY06-2025
Skills
- Effective verbal communication
- Financial literacy education
- Customer service and social skills
- Problem solving and critical thinking
- Adaptable to new environments
- Strong work ethic
- Team leadership
- Effective verbal communication
Personal Information
Title: High School Student
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
Non-Profit Co-Founder
PathFi
07.2025 - Current
Cashier Team Lead
Paris Baguette America
08.2024 - 07.2025
Cashier
Danny's Chinese Kitchen
05.2023 - 03.2025
Hostess
The Main Event
09.2022 - Current
Assistant Restaurant Manager
88 China
01.2020 - 02.2022
Bachelor of Science - Business Administration And Management
University At Buffalo
High School Diploma -
Plainview Old Bethpage John F Kennedy High School
Similar Profiles
Raina RollerRaina Roller
Floral Assistant at Helen's FlowersFloral Assistant at Helen's Flowers
Hira QureshiHira Qureshi
Mac Beauty Freelancer at Mac CosmeticsMac Beauty Freelancer at Mac Cosmetics
Tamir YoungTamir Young
Director of Real Estate at Suffolk CountyDirector of Real Estate at Suffolk County
Alex BlassAlex Blass
Name, Image, and Likeness (NIL) Talent Analyst Intern at Front Runner SportsName, Image, and Likeness (NIL) Talent Analyst Intern at Front Runner Sports
Juman W. MohammedJuman W. Mohammed
Non-Profit Co-Founder at Aid and Educate InitiativeNon-Profit Co-Founder at Aid and Educate Initiative