Joanna Taladua
San Francisco,CA
Summary
Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Focused on delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. I am also a hardworking and passionate worker with strong organizational skills eager to secure entry-level Optician position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Optician
Valley Eye Care Center
04.2023 - Current
- Prepared patients for vision
examinations, such as administering
eye drops and seating patients at
eye-testing machines - Managed product inventories
Organized patients charts with
attention to details Assists with vision
examinations, such as performing
depth and color perception tests and
taking visual acuity measurements - Assists customers with frame
selections. - Managed ordering prescription eyeglasses
- Billed vision insurances such as: VSP, Eyemed, Medi-cal, Spectera, and Davis Vision; as well as private orders.
- Working with patients in vision
therapy, and educating patients on
the proper eye and contact lens care. - Trained contact lens wearer; new and regular wearers.
- Assisted patients with ordering contact lens orders via phone, in person and online.
- Adjusting and repairing frames, and
modifying contact lenses - Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Communicated with insurance
companies to request information
regarding patient eligibility,
deductibles, and prior authorizations. - Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Optician/Optician Technician
Pearle Vision
05.2024 - 08.2024
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained safe, clean and organized environment to increase patient comfort.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Optician Assistant
Looking Glass Optometry
01.2023 - 04.2024
- Participated in ongoing professional development opportunities to stay current on advancements within the optical field.
- Assisted patients with proper lens care and maintenance, prolonging the life of their eyewear products.
- Improved patient satisfaction by providing attentive and knowledgeable assistance in frame selection and fitting.
- Collaborated with opticians to ensure accurate prescription orders, resulting in fewer errors and returns.
- Provided exceptional customer service, addressing concerns and answering questions to ensure patient satisfaction.
- Contributed to practice growth through active participation in promotional events and community outreach initiatives.
- Educated patients on the benefits of various lens options, helping them make informed decisions based on their individual needs.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Collaborated with optometry staff to reach individual and team goals.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Optician/Optometric Technician
Capitol Eye Care Center
06.2020 - 12.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Maintained safe, clean and organized environment to increase patient comfort.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing checkins.
- Streamlined office operations for optimal efficiency by organizing patient records and files.
- Ensured compliance with HIPAA regulations by securely handling confidential patient information throughout all tasks performed at the front desk.
- Participated in staff meetings, contributing valuable insights to enhance overall office performance.
- Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
- Managed financial transactions effectively, processing payments accurately while maintaining balanced cash drawers daily.
- Navigated electronic medical record systems proficiently, updating patient profiles with accurate information during each visit or interaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Trained first-time contact wearers on insertion and removal of lenses.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Kept inventory stocked by ordering supplies when needed, preventing shortages that could disrupt patient care.
- Educated patients on proper contact lens care, reducing instances of complications or infections.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Handled vision insurance claims, processing patient accounts using [Software].
- Adhered to safety protocols when using specialized equipment, such as lensometers and retinal cameras, protecting both patients and staff.
- Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
Assistant Administration Manager
San Francisco Car Care
06.2014 - 12.2020
- Used QuickBooks to manage bookkeeping and payroll for [Number] offices.
- Developed strong relationships with clients by providing exceptional customer service and promptly addressing concerns or inquiries.
- Provided administrative support to senior management during strategic planning sessions or high-level meetings.
- Procured office supplies and equipment to maintain optimum inventory availability.
- Coordinated travel arrangements for executive staff members while adhering to strict schedules and budget constraints.
- Managed daily office activities to ensure smooth operations and minimal downtime.
- Enhanced team productivity by delegating tasks appropriately and monitoring progress.
- Maintained detailed records of financial transactions, assisting in the preparation of accurate budgets and financial reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Streamlined parts ordering process, reducing wait times for customers in need of repairs.
- Delivered outstanding results by conducting thorough test drives, demonstrating vehicle capabilities to potential buyers.
- Demonstrated exceptional problem-solving abilities while assisting customers with various inquiries related to their automotive needs.
Medical Receptionist
5D Baby View
01.2020 - 05.2020
- Provided extra care and support for
expecting mothers
Greeted on-boarded families with
friendly manner Gathered expense
information and compiled - Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Supported senior management to make informed decisions, conducting thorough market research.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Collaborated with radiologists for timely and accurate reporting of findings, improving patient care.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
Associate of Science - Business Administration And Management
Ohlone College
Fremont, CA06.2020
High School Diploma -
Carlmont High School
Belmont, CA06.2014
Skills
Customer Service
Insurance Verification
Optical Measurements
Computer Skills
Repairing Glasses
Insurance Billing
Adjusting Eyewear
Retail Sales
Transaction Processing
Frame Selection
Multifocal Lenses Knowledge
Order Preparation
Product Upselling
Contact lens
Eyewear brands
Eye Health Assessment
Display building
Prescription Interpretation
Eyewear trends
Quality Control
Fittings
Frame Repair
Billing Processing
Analytical Thinking
Insurance approvals
Data Verification
Verifying prescriptions
Inventory Management
Patient testing
Children's eyewear
Languages
Filipino
Native or Bilingual
Timeline
Optician/Optician Technician
Pearle Vision
05.2024 - 08.2024
Optician
Valley Eye Care Center
04.2023 - Current
Optician Assistant
Looking Glass Optometry
01.2023 - 04.2024
Optician/Optometric Technician
Capitol Eye Care Center
06.2020 - 12.2023
Medical Receptionist
5D Baby View
01.2020 - 05.2020
Assistant Administration Manager
San Francisco Car Care
06.2014 - 12.2020
Associate of Science - Business Administration And Management
Ohlone College
High School Diploma -
Carlmont High School
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