Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Taveras

Elizabeth

Summary

Personable, friendly and solution-oriented customer service manager with over 15 years of experience in manufacturing service and support. Customer-focused team player offering expertise in conflict mediation, manufacturing, time management and sales. Dedicated to customer loyalty and satisfaction.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

15
15
years of professional experience

Work History

Customer Service Management / manufacturing

Preferred Display Inc.
02.2004 - 02.2019
  • Oversee production of replacements parts to ensure timely and accurate replacements of new, existing or wear and tear parts
  • Reviewed customer complaints to determine appropriate methods for resolution
  • Determined accurate prices for fixtures for the customer services, consistently searching for deals and best prices for customers
  • Coordinated direct with project managers / sales team teammates to carry out customer requests
  • Expressed appreciation for patronage, inviting and encouraging customer return visits
  • Improved service quality and increased sales by developing strong knowledge of company's products and services
  • Conferred with the sales team to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies
  • Assessed, optimized and elevated operations to target current and expected demands
  • Purchasing of parts such as metal, screws, and graphics
  • Collaborated with other project managers / sales team s in meetings to brainstorm new ideas and discuss best ways to handle fixtures breakage issues
  • Oversaw personnel recruitment, performance and scheduling
  • Mentor newly hired employees by explaining tactics for building sales pipelines
  • Reviewed customer data to assess current issues and determine potential solutions
  • Prepared, completed and processed customer account forms and database changes

Education

Real State Course -

ABS School of Newark
Newark
03.2024

Associate of Arts - Criminal Justice

Hudson County Community College
New Jersey
06.2012

Skills

  • Knowledge of acrylic fixtures
  • Metal and wood displays
  • Project management abilities
  • Training programs
  • Schedule coordination
  • Account management
  • Research ability
  • Office equipment proficiency
  • Microsoft Office expertise
  • Inventory control
  • Freight operations
  • Organizational strengths
  • Call center experience
  • Issue and conflict resolution
  • Production management
  • Post-sales support
  • Product and service knowledge
  • Microsoft Excel proficiency
  • Creating store processes
  • Progress reporting
  • Bilingual in Spanish / English
  • Web programs customer - training
  • Claims review
  • Report writing and analysis
  • Inbound and outbound calling
  • Emergency response
  • Management information systems
  • Merchandising familiarity
  • Loan document signing
  • Signature authentication
  • State law compliance
  • Trust notarization
  • Business document notarization
  • Deed notarization
  • Power of attorney notarization
  • Passport application processing
  • Documentation skills
  • Fraud prevention
  • Power of attorney
  • Teamwork
  • Multitasking
  • Strong problem solver
  • Customer service
  • Problem-solving
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Notary public certification
  • Detail-oriented
  • Client relationship building
  • Meticulous attention
  • Document preparation
  • Attention to detail
  • Excellent communication
  • Customer service-focused
  • Team building

Timeline

Customer Service Management / manufacturing

Preferred Display Inc.
02.2004 - 02.2019

Associate of Arts - Criminal Justice

Hudson County Community College

Real State Course -

ABS School of Newark
Joanna Taveras