Joanna Terrones
315 Caldwell Ter SE
Summary
Experienced Record Technician with comprehensive background investigations and detailed analysis. Utilizes strong research skills and investigative techniques to gather and verify information. Track record of maintaining confidentiality and upholding ethical standards in all investigations.
Proven Realtor adept in property marketing and negotiation, showcasing strong organizational skills and a knack for fostering lasting client relationships. Achieved significant sales growth by leveraging market insights and advertising strategies, ensuring client satisfaction and repeat business. Demonstrates exceptional administrative support and a results-driven approach to real estate transactions.
Overview
6
6
years of professional experience
Work History
Record Technician
Self Employed- Record Searcher Retained by DCSA Under CACI Contract
Leesburg, VA
02.2025 - Current
- Located and examined criminal records, police reports, employment records and school transcripts
- Contacted and obtained records from employers, law enforcement agencies, courts, schools
- Verified dates of employment, job titles, and other key details
- Kept abreast of changes in industry regulations regarding privacy legislation and updated company policies accordingly
- Ensured compliance with industry regulations by conducting regular audits of record storage and disposal practices
- Distributed completed document packages to clients using Fedex package delivery service
- Implemented safeguards against unauthorized access to sensitive files, preserving the integrity of proprietary data
- Supported internal investigations by promptly locating and providing relevant documents upon request
- Updated records with new information
- Maintained accuracy of records by verifying accuracy of data in records
- Followed established policies and procedures to maintain compliance with regulations
- Provided excellent customer care by responding to inquiries and requests for information
- Followed confidentially regulations to maintain privacy
- Conducted thorough record searches for DCSA under CACI contract, ensuring compliance with federal guidelines.
Realtor
Hunt Country Sotheby’s International Realty
Leesburg, VA
09.2020 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Advised and informed prospective clients on current market activities and conditions.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
Education
Real Estate Agent - Real Estate
Moseley Real Estate Schools, Inc.
Roanoke, VA8 2020
Bachelor Of Arts For Teaching - Special Education
University of Szczecin
Gorzow Wlkp., Poland5 2000
Master Of Arts - Childhood Development
University of Szczecin
Gorzow Wlkp., Poland04.2002
Skills
- Collaborative negotiation techniques
- Administrative support
- Strong organizational skills
- Records management
- Electronic filing systems
- Records retention scheduling
- Confidentiality protocols
- Attention to detail
- Excellent communication
- Compliance management
- Records review
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Record Technician
Self Employed- Record Searcher Retained by DCSA Under CACI Contract
02.2025 - Current
Realtor
Hunt Country Sotheby’s International Realty
09.2020 - Current
Bachelor Of Arts For Teaching - Special Education
University of Szczecin
Real Estate Agent - Real Estate
Moseley Real Estate Schools, Inc.
Master Of Arts - Childhood Development
University of Szczecin