Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Joanna Torres

Oxnard,CA

Summary

Skilled Rehabilitation Specialist with broad experience in physical and cognitive therapy. Strengths include development and implementation of rehabilitation programs, patient advocacy, and collaboration with interdisciplinary teams to optimize patient outcomes. Previous roles involved successfully enhancing patients' quality of life through personalized treatment plans. Rehab Manager providing background leading teams administering care and rehabilitative services to patients. Successful at training staff and compiling reports. Expert at creating inviting atmosphere by overseeing delivery of top-tier customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Neuro Restorative
Oxnard, CA
08.2018 - Current
  • Ensured compliance with safety standards when providing direct care services to clients.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Identified community resources available for individuals with disabilities.
  • Conducted initial assessments of clients to identify physical and mental disabilities.

Activities Assistant/Front Office Assistant

Neuro Restorative
Oxnard, CA
02.2018 - Current
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Documented patient care services by charting in designated areas.
  • Managed inventory of office supplies and placed orders when needed.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and directed them to appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.

Caregiver/CNA

Caring Companions
Oxnard, CA
- Current
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.

Receptionist

Care mederian
Reliant Rehabilitation, Oxnard
02.2017 - 06.2021
  • Answering calls, making appointments, schedule pick up and drop off
  • Monitored office supplies inventory and placed orders when necessary.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted with special projects assigned by management when required.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Education

High school diploma -

Hueneme High School
Oxnard, CA
06.2008

Skills

  • Behavioral Health
  • Caregiving
  • Case Management
  • Crisis Intervention
  • Developmental Disabilities Experience
  • Medication Administration
  • Motivational Interviewing
  • Customer service
  • Patient assessment
  • Patient care
  • Front desk
  • Multi-line phone systems
  • Documentation review
  • Windows
  • Individual / Group Counseling
  • Pain Management Techniques
  • Progress Monitoring
  • Quality Improvement
  • Staff Management
  • Care Planning
  • Client Advocacy
  • Team building
  • Team Collaboration
  • Active Listening
  • Time Management
  • Multitasking
  • Problem-solving abilities
  • Excellent Communication

Certification

  • Certified Nursing Assistant (CNA) - 05/01/20 to 05/01/28
  • Home Health Aide - 02/01/18 to Present
  • BLS Certification
  • CPR Certification
  • Phlebotomy Technician (PT) - 08/24-08/27

References

References available upon request.

Timeline

Certified Nursing Assistant

Neuro Restorative
08.2018 - Current

Activities Assistant/Front Office Assistant

Neuro Restorative
02.2018 - Current

Receptionist

Care mederian
02.2017 - 06.2021

Caregiver/CNA

Caring Companions
- Current

High school diploma -

Hueneme High School

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Joanna Torres