Joanna Townsend
Milwaukee,WI
Summary
Proven track record of enhancing customer satisfaction at Lakeshore Paddle Sport Rentals through exceptional service and problem-solving skills. Demonstrated patience and empathy in diverse roles, coupled with a strong work ethic and Mandarin Chinese proficiency. Achieved commendable accuracy in financial transactions, contributing significantly to workplace efficiency and reliability.
Overview
7
7
years of professional experience
Work History
Babysitter
Multiple Local Families
11.2017 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
Paddle Boat Renter
Lakeshore Paddle Sport Rentals
06.2024 - 08.2024
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Made sure customers were compliant with safety measures, such as appropriate behavior on boats and wearing life jackets correctly.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Cashier
Ruta's Fresh Indian Fare
06.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Shorewood High School
Shorewood, WI06.2024
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Work Ethic and Integrity
- Customer Assistance
- Customer Service
- Mandarin Chinese
Timeline
Paddle Boat Renter
Lakeshore Paddle Sport Rentals
06.2024 - 08.2024
Cashier
Ruta's Fresh Indian Fare
06.2022 - 10.2022
Babysitter
Multiple Local Families
11.2017 - Current
High School Diploma -
Shorewood High School
Similar Profiles
David YawmanDavid Yawman
Babysitter at Multiple Local FamiliesBabysitter at Multiple Local Families
Grace HeitkampGrace Heitkamp
Babysitter at Multiple Local FamiliesBabysitter at Multiple Local Families
Owen BanfieldOwen Banfield
Babysitting at Multiple Local FamiliesBabysitting at Multiple Local Families