Joanna Tregear
Receptionist
Longview,WA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Friendly Receptionist with 9-year background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
White Aluminum & Windows, LLC
Leesburg, FL
11.2019 - 05.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Answered high-volume, multi-line telephone, directing callers to internal personnel and departments, routing to best-qualified department.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Provided other administrative and customer service support to sales associates, vendors, customers, managers, and other employees as needed.
- Provided clerical support to 15+ company employees by copying, faxing and filing documents.
- Wrote professional business documents, such as sales leads, company memos and announcements.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Corresponded with clients through email, telephone or postal mail.
Customer Service Representative
Gottlieb, LLC
Jacksonville, FL
07.2019 - 10.2019
- Answered over 60 calls per day to meet fast-paced call center demands, approaching conversations with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Entered customer interaction details in the company database to track claims, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Resolved customer complaints and addressed emergency requests and needs.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Cashier
Publix
Jacksonville, FL
02.2019 - 07.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Helped over 300 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Reviewed weekly sales ads and monitored price changes.
- Assisted customers with special services, account updates and promotional options.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered questions about store policies and concerns to support positive customer experiences.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers by answering questions and fulfilling requests.
General Hospital Corpsman
US Navy – DOD
Jacksonville, FL
01.2014 - 01.2019
- Administered medical care for range of conditions and basic health concerns including immunization, medications and blood draws.
- Rendered emergency medical treatment and administered immunization programs.
- Filled prescriptions and maintained pharmacy stock.
- Maintained treatment records and reports and cared for over 200 injured and sick individuals per week.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Maintained detailed records of test results by entering data and patient information into computer.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Prepared and administered medications to alleviate patient symptoms.
- Followed all appropriate procedures to minimize patient's exposure to radiation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Oriented and trained new staff on proper procedures and policies.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, including medication information, symptoms and allergies.
Publix - Cashier
09.2012 - 01.2014
Education
Associate of Science - Business Management
01.2021 - Current
High School Diploma -
09.2008 - 06.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Professional demeanor
Customer/Client relations
Correspondence distribution
Office administration
Security awareness
Documentation and reporting
Scheduling
Business administration
Mail handling
Verbal and written communication
Administrative support
Transcription and dictation
Performance improvement
Strategic Planning
Organization skills
Multi-line Telephone Systems
Telephone skills
Time management
Database administration
Customer assistance
Drawer management
Cash Handling
Product and service sales
Liquor law compliance
Purchase assistance
Point-of-sale system operation
Records Maintenance
Currency counting
Written and verbal communication
Customer Relations
Cash register systems
Cash drawer management
Point of sale knowledge
Time management skills
IV fluid administration
Vital signs management
Physician support
Medication Administration
Phlebotomy expertise
Emergency medical care
Specimen collection
Patient Scheduling
Medical Records Management
Monitoring patient progress
EMR / EHR
Phlebotomy
Patient Assessments
Simple dressings
Medical office administration
Customer and client relations
Sorting and labeling
Timeline
Rasmussen University - Associate of Science, Business Management
01.2021 - Current
Receptionist - White Aluminum & Windows, LLC
11.2019 - 05.2021
Customer Service Representative - Gottlieb, LLC
07.2019 - 10.2019
Cashier - Publix
02.2019 - 07.2019
General Hospital Corpsman - US Navy – DOD
01.2014 - 01.2019
- Publix - Cashier
09.2012 - 01.2014
Lakeview High School - High School Diploma,
09.2008 - 06.2012