Joanna Trejo, MSW
Van Alstyne,TX
Summary
Assist in providing client services within wide variety of fields, with strong foundation in social work, rehabilitation and psychology, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to human relationships, rehabilitation, or dependent care.
Overview
12
12
years of professional experience
Work History
Referral Coordinator/ MSW Internship Field II
East Texas Children's Therapy Services
05.2017 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Evaluated client progress and adjusted social work interventions accordingly, ensuring a dynamic approach in line with evolving needs.
- Managed Insurance Authorization Requests, Plan of Cares, and Record Releases
- Maintained appointment accuracy, streamlined client communications and updated vital records.
- Confirmed insurance eligibility for Medicaid and commercial plans through online platform and direct communication with healthcare providers.
- Billing follow-up with guardians of patients to obtain necessary account information.
Social Media and Marketing
Exceptional HR Solutions
08.2023 - 06.2024
- Utilized creative strategies to optimize social media presence through compelling content creation
- Sustained consistent monitoring of all social media activity
- Crafted effective marketing materials for various departments.
Clinical Intake Specialist/ MSW Internship Field I
Next STEPS Worldwide
07.2022 - 04.2023
- Conducted comprehensive screenings to evaluate eligibility for Mental Health services, Nutrition therapy, and Eating Disorders
- Performed and documented first-time client meetings
- Assisted clients by directing them to relevant information and necessary resources
- Ensuring prompt responses to inquiries from prospective clients
- Observed therapy sessions and analyzed interventions.
Social Work Intern
UT Health North Senior Behavioral Health Unit
01.2022 - 05.2022
- Conduct Biopsychosocial assessments on newly admitted patients
- Patient evaluation of individualized needs along with family collaboration
- Contributed to the facilitation of various Social Work group therapy sessions and treatment team meetings
- Ensured clients' adherence to medical treatment protocols
- Coordinated discharge planning and various services
- Provided resources and referrals to external organizations
- Performed exit surveys to gather feedback and devised necessary crisis intervention strategies.
Multiple Roles Held
Pinecove
10.2012 - 10.2018
- Led daily bible study sessions and organized engaging activities for campers at a day camp.
- Prepared workstations and provided instructions to camp helpers within the kitchen
- Organized and managed inventory for a gift shop while providing assistance to customers at the register
- Ensured efficient organization and cleanliness by participating in event set up and breakdown
- Managed the cleaning and maintenance of youth/family camps and public spaces.
Nanny
Infant
08.2017 - 06.2018
- Provided care for an infant
- Provided reliable transportation services to ensure timely arrival at appointments
- Aided in the attainment of key development milestones
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Nanny
Two children
01.2017 - 05.2017
- Ensured the well-being and safety of children
- Provided reliable transportation services for morning and afternoon school runs.
- Transported students to a range of after-school activities.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Student Worker
Brother Bill's Helping Hand
01.2016 - 05.2016
- Assisted in enhancing community engagement by overseeing various programs and resources
- Worked in team environment to maintain high levels of productivity.
- Provided childcare for individuals receiving services
- Partnered with staff coordinator to successfully execute multiple service initiatives.
- Demonstrated exceptional management skills in running a grocery store while also training volunteers.
- Contributed to health and wellness programs by organizing fitness and nutrition workshops.
Sales Associate
JCrew
09.2015 - 12.2015
- Delivered exceptional customer service by offering guidance and support throughout the purchase journey
- Efficiently organized store and dressing rooms
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Sales Associate
BCBGMaxazria
09.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
MASTER'S DEGREE -
University of Texas in Arlington
BACHELOR'S DEGREE -
Stephen F. Austin State University
ASSOCIATE'S DEGREE -
Tyler Junior College
Skills
- Interpersonal skills
- Medical social work
- Social work background
- Attention to detail
- Decision making
- Promoting Social and Emotional Development
- Empathy
- Active communication
- Managing databases
- Active listening
- Documentation
- Conflict resolution
- Collaboration
- Dedicated Work Ethic
Accomplishments
- President's List - The University of Texas at Arlington (2022-2023)
- Phi Alpha Honor Society - Stephen F. Austin State University (2021-2022)
- President's List - Stephen F. Austin State University (2020-2022)
- Student Association of Social Work - Stephen F. Austin State University (2021-2022)
- Christian Leadership Acknowledgement - Dallas Baptist University (2014-2016)
Timeline
Social Media and Marketing
Exceptional HR Solutions
08.2023 - 06.2024
Clinical Intake Specialist/ MSW Internship Field I
Next STEPS Worldwide
07.2022 - 04.2023
Social Work Intern
UT Health North Senior Behavioral Health Unit
01.2022 - 05.2022
Nanny
Infant
08.2017 - 06.2018
Referral Coordinator/ MSW Internship Field II
East Texas Children's Therapy Services
05.2017 - Current
Nanny
Two children
01.2017 - 05.2017
Student Worker
Brother Bill's Helping Hand
01.2016 - 05.2016
Sales Associate
JCrew
09.2015 - 12.2015
Sales Associate
BCBGMaxazria
09.2015 - 12.2015
Multiple Roles Held
Pinecove
10.2012 - 10.2018
MASTER'S DEGREE -
University of Texas in Arlington
BACHELOR'S DEGREE -
Stephen F. Austin State University
ASSOCIATE'S DEGREE -
Tyler Junior College
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