Joanna Tucker
Red Level,AL
Summary
I am passionately focused on customer service. I feel that I am truly a people person who gets gratification in serving others.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Shade Brothers
01.2022 - Current
- Coordinating incoming and outgoing calls to ensure all customers needs were met in a timely and professional manner.
- Responsible for scheduling sales appointments.
- Routing and dispatching deliveries and installation.
- Entering and reconciling invoices in Quickbooks.
- Troubleshooting customer issues and escalating if necessary.
Produce Manager
Publix
12.2014 - 03.2022
- Provided premier customer service
- Received produce deliveries and unloaded trucks.
- Responsible for department food safety, including inspections.
- Coordinated efficient restocking of merchandise to meet customer needs and promote consistent sales.
- Trained and coached new team members.
- Schedule management
- Participated in quarterly inventory counts and conducted inventories.
- Conducted performance evaluations and recommended pay increases within department's budget.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Prepared staff work schedules and assigned team members to specific duties
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
DME Customer Service Lead Coordinator
People's Home Medical
05.2007 - 07.2017
- Front office receptionist who greeted patients and visitors with a warm, welcoming demeanor to create comfortable environment.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Updated patient medical records.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Answered phones politely and directed callers to appropriate personnel.
- Registered new patients and created files with detailed personal and medical information.
- Prepared medical charts, scanned documents and organized patient information.
- Processed medical record requests for insurance companies and medical providers.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Informed patients about proper use of but not limited to; home oxygen therapy, CPAP therapy, nebulizer treatment, urological supplies, enteral nutrition and durable medical equipment and answered questions in regards to these items.
- Scheduled patient appointments for office visits.
- Reviewed medical records to meet insurance company requirements.
- Filed and submitted insurance claims.
- Assessed medical codes on patient records for accuracy.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Performed routine quality assurance audits to promote data integrity.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Education
High School Diploma -
Newton High School
Covington, GASkills
- Passionately providing premier customer service
- Management background
- Team player
- Self motivated
- Compassion and empathy
- Time management
Education and Training
Covington, GA
Contact
Mt. Dora, FL 37257
Timeline
Customer Service Representative
Shade Brothers
01.2022 - Current
Produce Manager
Publix
12.2014 - 03.2022
DME Customer Service Lead Coordinator
People's Home Medical
05.2007 - 07.2017
High School Diploma -
Newton High School
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