Joanna Udy

Used time off to make needed upgrades to residence.

• Under supervision, managed customer service to donors to increase donor frequency and maintaining donor retention. Often between 40 to 60+ donors per day.
• Performed all duties in compliance with internal and external SOPs and external regulations. Brought compliance issues to attention of management.
• Retained donors with warm customer service skills and rebooking appointments.
• Assisted Donor Care staff with donor flow, monitored wait times, communicated with donors and staff regarding wait times.
• Educated donors on pertinent issues (e.g. donation process, blood needs, blood components, etc.)
• Daily encouraged donors through education process to attempt automated donation procedures to optimize donation opportunities.
• Assisted donors and center staff in resolving customer issues.
• Administered customer service and marketing surveys to donors.
• Collected data and prepared reports as assigned and performed all other clerical duties, as needed.
• Presented promotional gift items, keeping required accounting, monitored and replenished promotional inventory when needed.
• Inventoried, monitored, and restocked donor consumable snack inventory to ensure all remained within expiration dates.
• Performed all other "first contact" duties, in person or by phone, as assigned.
• Supported local families in crisis by advocating for needed donations.
• Managed interactions with donors and donation center personnel to achieve goals.

• Invited to return for all phases of digitalization project of paper court records in Clark County, Nevada
• Tedious process of safely dismantling paper court documents from 1960s to 2015 and preparing for digitalization to accurate traceable computer filing system.
• Care and treatment of paper in differing degrees of decay and disintegration to insure clear scanability into digital format.
• Consistent attention to detail
• Clear focus to insure every file was correctly labeled, all pages separated, any misfiled documents were removed and correctly placed elsewhere.
• Research, proof-reading, and quality check.
• Mechanical skill required to adjust brightness from document to document based on quality of each page to insure readability of scanned product.
• Maintained confidential chain of custody of all documents from retrieval from secured storage, through scanning, to destruction of hard copies.
• Given "next level" responsibility for higher profile case files, worked autonomously with minimal direction, or with team.
• 100s of millions of pages successfully digitized and archived from 2007 to 2015

• Between phases of County Clerk of Court position staffing company assigned to other short-term assignments.
• Hard copy filing of medical records from multiple physician's offices.
• Responsible for protection and proper handling of confidential patient records.
• Sorted and filed all incoming patient files.
• Efficiently organized, prioritized, and multi-tasked all tasks required.
• Took initiative to keep busy and find ways to assist to full-time staff
• Team player
• Per direct supervisor, "performed all tasks above expectations, including taking initiative to find additional work when assigned work complete."
• Maintained energy and enthusiasm in fast-paced environment
• Conducted research, gathered information from multiple sources and presented results