Joanna Underwood

Here’s how you could list those skills in a résumé format for a Planet Fitness team member:

Office and Customer Service Skills Acquired as a Planet Fitness Team Member

• Customer Service and Relations

Provided excellent customer service by addressing member inquiries and resolving concerns in a timely, professional manner. Delivered gym tours and assisted with membership sales and upgrades.

• Front Desk Operations

Managed daily front desk duties, including checking members in and out, answering phones, scheduling appointments, and assisting with membership changes.

• Administrative Tasks

Processed and filed membership applications, cancellations, and updated records, ensuring data accuracy and confidentiality.

• Point-of-Sale Transactions

Handled payment processing, sold gym-related products, and tracked inventory of retail items.

• Communication and Teamwork

Effectively communicated with members and team members regarding promotions, policies, and gym events to ensure a positive gym experience.

• Time Management and Multitasking

Balanced various responsibilities, such as member service, answering calls, and keeping the front desk organized, while ensuring a smooth workflow.

• Basic Computer Proficiency

Utilized software for membership management, scheduling, and point-of-sale systems to track gym operations and financial transactions.

Customer Service Excellence

Provided fast, friendly, and efficient service to customers, handling complaints and ensuring customer satisfaction in a high-pressure environment.

• Time Management

Balanced multiple tasks, such as taking orders, preparing food, and managing cleanliness, while meeting tight deadlines during peak hours.

• Team Collaboration

Worked closely with team members to maintain a smooth workflow, demonstrating strong interpersonal communication and collaboration skills.

• Cash Handling and Point-of-Sale Operation

Processed payments, handled cash and credit transactions, and maintained an accurate cash register, ensuring smooth financial operations.

• Problem Solving

Quickly identified and addressed issues with orders or equipment, ensuring minimal disruption to service.

• Attention to Detail

Ensured food orders were correct and adhered to health and safety standards, showcasing precision and care for quality.

• Adaptability and Flexibility

Quickly adapted to changing tasks and priorities in a dynamic, fast-paced work environment, demonstrating the ability to handle office-related multitasking.

• Basic Computer Skills

Operated point-of-sale systems, demonstrating a foundational understanding of computers and software applications.

• Clerical Support

Organized, filed, and sorted legislative documents, ensuring accurate and timely distribution to appropriate offices and staff.

• Document Management

Delivered legislative bills, amendments, and official correspondence, maintaining confidentiality and efficiency.

• Communication Skills

Professionally interacted with legislators, staff, and visitors, providing information and relaying messages effectively.

• Time Management

Managed multiple tasks in a fast-paced legislative environment, prioritizing document delivery and administrative duties.

• Event Support

Assisted with the coordination of legislative sessions and events, ensuring smooth logistics and timely setup.

• Legislative Process Knowledge

Gained a working knowledge of legislative procedures and daily operations, enhancing administrative support capabilities.

• Office Equipment Proficiency

Operated copiers, scanners, and computers to assist in document preparation and office tasks.