Joanna Val
Phoenix,AZ
Summary
Skillful Assistant Shift Supervisor with over 7 years of experience in the customer service and managing field area. Excellent in giving work orders and ensuring that customers receive quality services. Results-oriented worker with excellent communication skills. Offering great customer service expertise and a strong work ethic. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Store Manager position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager and Shift Supervisor
PLS Check Cashers
Phoenix, AZ
01.2020 - 07.2022
- Maintained safe and clean work environment while complying and enforcing procedures and regulations.
- Observed staff performance, provided detailed instructions and monitored results to meet customer service needs.
- Implemented effective policies and procedures to maximize productivity and safety.
- Trained employees in safety procedures and to be able to recognized fraud transactions.
- Tracked employees' attendance and work hours while monitoring daily projects for efficiency.
- Established schedules and assignments for 13 staff members to enhance organizational efficiency.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
Store Manager and Assistant Store Manager
TitleMax Title Loans
Phoenix, AZ
04.2018 - 01.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Was in charge of collection department and was able to collect excellent profit % for companies monthly goal.
- Able to multitasks on high volume pressure, work on multiple transactions and help my staff if needed.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Directed day-to-day collections functions.
- Used skip tracing and other techniques to locate debtors.
Assistant Store Manager and Customer Service Rep.
Checksmart Financial
Phoenix, AZ
02.2014 - 03.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
High School Diploma -
Collegio De Bachilleres
Empalme, Sonora05.2015
Skills
- Adaptability
- Organization
- Team Building
- Communication
- Customer Service
- Staff Supervision
- Sales Experience
- Sales Leadership
- Staff Management
- Cash Management
Languages
English and Spanish
Full Professional
Timeline
Assistant Store Manager and Shift Supervisor
PLS Check Cashers
01.2020 - 07.2022
Store Manager and Assistant Store Manager
TitleMax Title Loans
04.2018 - 01.2020
Assistant Store Manager and Customer Service Rep.
Checksmart Financial
02.2014 - 03.2018
High School Diploma -
Collegio De Bachilleres
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