JOANNA RAMOS

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Made food according to standard recipes with requested changes for customer satisfaction.

Greeted and seated guests.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

• Greeted customers, helped locate merchandise and suggested suitable options
• Answered questions about store policies and addressed customer concerns
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
• Informed customers of current store promotions to encourage additional sales purchases
• Offered each customer top-notch, personal service to boost sales and customer satisfaction
• Displayed merchandise by arranging in appealing ways to boost sales