JoAnna Van Hassel
Vail,USA
Summary
Dedicated and experienced Med Spa Assistant Manager with a successful background in delivering superior customer service and promoting business growth.
An active team member with a strong work ethic, focused on creating a remarkable experience for clients. Looking for a chance to contribute to a well-regarded spa and enhance my professional skills and expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MedSpa Assistant Manager
Peach Skin and Laser
04.2025 - Current
- Assisted in the smooth daily operation of the MedSpa, ensuring all services were delivered efficiently and to the highest standards.
- Coordinated scheduling and appointments, managing patient flow and minimizing wait times.
- Monitored and maintained the spa's cleanliness and safety, ensuring a comfortable and hygienic environment.
- Handled customer inquiries and resolved complaints in a timely and professional manner.
- Built strong relationships with clients, understanding their needs and preferences.
- Maintained a high level of customer satisfaction, consistently exceeding expectations.
Certified Laser Technician and Front Desk Manager
Laser Cosmetic Services
05.2021 - 01.2024
- Maintained a safe and sterile treatment environment, adhering to strict sanitation protocols and industry standards.
- Enhanced client satisfaction by providing high-quality laser treatments and personalized skincare solutions.
- Collaborated with team members to develop effective marketing strategies, resulting in increased client bookings.
- Educated clients on proper post-treatment care and maintenance routines, optimizing the longevity of their results.
- Implemented innovative promotional strategies to attract new clientele while retaining existing customers through excellent service quality.
- Continuously expanded knowledge of industry advancements through ongoing professional development opportunities, applying new techniques to improve client results.
- Ensured accurate documentation of treatment plans, progress notes, and client records in accordance with HIPAA regulations.
- Provided exceptional customer service, establishing trust with clients and fostering long-term relationships.
- Assessed individual client needs through thorough consultations, recommending appropriate treatments and products to achieve desired outcomes.
Education
Cosmetic Laser Certification -
El Con Health And Wellness
Tucson05.2021
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Workload management
- Medical spa operations
- Cosmetic laser sales
Certification
Laser Certification to Perform
• Hair reduction • Laser peel • Non-ablative skin resurfacing • Non-ablative tattoo removal • Photo facial • Skin tightening • Solar lentigo reduction • Spider vein reduction • Telangiectasia reduction • Wrinkle reduction
InMode Certification to Perform
• Morpheus 8 (fractional radio frequency skin treatments) • Forma V (vaginal rejuvenation) • Evolve (radio frequency and ems body contouring)
Timeline
MedSpa Assistant Manager
Peach Skin and Laser
04.2025 - Current
Certified Laser Technician and Front Desk Manager
Laser Cosmetic Services
05.2021 - 01.2024
Cosmetic Laser Certification -
El Con Health And Wellness
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