Joanna Vasquez-Veloz
Commerce City,CO
Summary
I've worked both in customer service and production/manufacturing one of my strongest assets in being service-oriented, multitasking, time management, computer competency, and bilingual. I do very well providing myself with tasks and keeping busy while working, also making sure all my tasks are completed to the best of my ability. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Advanced Dermatology Center
Denver, CO
06.2023 - Current
- Greeted customers in a friendly and courteous manner.
- Scheduled appointments for clients according to their availability.
- Greeted customers and provided excellent customer service.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Maintained accurate records of visitors' check-in and check-out times in logbook system.
- Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
Associate
Amazon Warehouse
Denver, CO
03.2022 - 03.2023
- Helped customers locate items within the store using the inventory system.
- Ensured all safety protocols were followed while operating the forklift.
- Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Worked closely with course instructors throughout training sessions in order to ensure successful outcomes.
Cashier/Customer Service Cashier
Popeye's Chicken & Biscuits
Denver City, CO
07.2021 - 02.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assessed packaging needs based on customer requirements for each order.
Education
High School Diploma -
Bruce Randolph High School
Denver, CO05-2022
Skills
- Cash Handling
- Customer Service
- Staff Training
- Front Office Management
- Team Collaboration
- Microsoft Excel
- Appointment Scheduling
- Bilingual
- Call Routing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Advanced Dermatology Center
06.2023 - Current
Associate
Amazon Warehouse
03.2022 - 03.2023
Cashier/Customer Service Cashier
Popeye's Chicken & Biscuits
07.2021 - 02.2022
High School Diploma -
Bruce Randolph High School
Similar Profiles
Victoria KarapetianVictoria Karapetian
Certified Medical Assistant at Advanced Dermatology CenterCertified Medical Assistant at Advanced Dermatology Center
Charley AllemanCharley Alleman
Medical Receptionist at Advanced Dermatology CenterMedical Receptionist at Advanced Dermatology Center
Filippo CarusoFilippo Caruso
Medical Biller at Advanced Dermatology CenterMedical Biller at Advanced Dermatology Center
Marco CabralMarco Cabral
Laborer at ConstructionLaborer at Construction
Kamil KhimaniKamil Khimani
Intern Manager at Metro by T-MobileIntern Manager at Metro by T-Mobile