Joanna Vazquez
Owensboro,KY
Summary
Dynamic professional with extensive experience in human resources and administrative support . Proven ability to enhance operational efficiency through meticulous attention to detail and exemplary customer service. Proficient in benefits administration and adept at managing complex scheduling tasks, ensuring seamless communication across departments. Self-motivated and results-driven.
Overview
11
11
years of professional experience
Work History
Prior auth/ Scheduling Specialist
Owensboro Surgery Center
12.2022 - Current
- Responsible for tracking, obtaining, and extending authorization from various insurances in a timely manner for surgical procedures.
- I obtain appeals for additional services or same day add on procedures.
- I am proficient in the use of ICD-10 and CPT codes.
- I am responsible for verifying patient insurance coverage, to ensure necessary procedures are covered by that individual’s provider.
- Enter data in an accurate manner, update patient benefit information in insurance system and medical record and verify that existing information was accurate.
- Receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines.
- I provide accurate information so that all departments may view daily and maintain open communication with hospital departments and physician offices regarding schedule changes as well as the nursing staff at our facility.
- Surgical Care Affiliates
Human Resource Specialist
Century Aluminum
01.2022 - 10.2022
- Managed plant manpower, both salary and union employees.
- Participated in recruiting activities, interviewing candidates to fill multiple job openings, and forecast manning requirements across the plant.
- Administered employee attendance, FMLA, HR policies and procedures both salary and union employees.
- Maintained employee-related databases.
- Prepared and analyzed reports that are necessary to carry out the functions of the department and company.
- Prepared periodic reports for management, as necessary or requested.
- Sebree
Human Resource, Employee Support Specialist/ Insurance Coordinator
Daviess County Board of Education
08.2021 - 04.2022
- Assist employees by explaining benefit programs.
- I Conduct day to day benefits transactions for health and cafeteria plans as well as State (KEHP) such as, new hire enrollments, qualifying events, terminations, and retirements.
- Input information from HRIS such as Munis, KHRIS, training systems, benefit platforms, and employee record systems.
- Keep and tract records of FMLA cases and attendance for employees.
- I assist employees with health and cafeteria Plans, retirement plan options, and workers compensation.
- I assist with tracking and completion of required annual employee training, run, and evaluate benefit related reports to ensure benefits compliance.
- Participate in and provide data for the district’s employee safety program.
- I work closely with Insurance brokers in implementing benefits platform and the purchase of benefits for the DCPS district.
- Perform data entry in multiple electronic HRIS systems.
Human Resource /Team Member Development, Specialist /Translator-Interpreter
Toyotetsu Mid America
06.2018 - 08.2021
- My responsibilities included enrolling new employees by issuing forms and applications and was responsible for verifying completion.
- Assist employees by explaining benefit programs.
- Take part in the orientation for new team members including presentation and hands-on activities.
- Also support the company with any translations that are needed, whether it be verbal or written.
- Helped current members with training and assisted in the process of learning new skills when there is a change to the work process.
- Also created and have team members conducting surveys that help management track employee satisfaction.
- I conduct audits on work conditions and training skills.
- Interpret for New Hires Orientation (TTMA policies, Departmental presentations, Safety).
- I provided interpretation for HR-related issues (investigations, interviews, applications, call-in line).
- Answer floor calls from TLs/GLs for production-related interpretation issues.
- Translate documents from English-Spanish or Spanish-English from all departments.
- Conducted Conversion orientation (temp to full time).
- I order and help keep track of team member uniforms, hourly as well as salary.
- I also order and reconcile team member t-shirt orders, working closely with accounting.
Administrative Assistant
Owensboro Health Hospitalists/ Palliative Care/ Pediatric Hospitalists
04.2015 - 08.2018
- My responsibilities include assisting with the recruitment and on-boarding of new medical providers, coordination between physician and credentialing specialist.
- I kept track of our provider’s credentials and licenses as well as contracts.
- I played a role in keeping up with finances and ledgers.
- I supported the Hospitalist medical directors and manager, as well as the Regional Director, in scheduling meetings and ensuring attendance, this includes team meetings, hospital committee meetings; facilitate all logistics including minute taking and distribution of meeting packets.
- I perform all office duties such as keeping updated lists of hospitalists contact information, track committee membership and attendance record, sort, filter and distribute incoming calls, mail and faxes ensuring that priority items get a proper response.
- Worked closely with accounting in submitting check requests for contracted as well as locum providers to ensure correct payment was made.
Education
Associates of Science - Human Services
Owensboro Community And Technical College
Owensboro, KYSkills
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Microsoft Publisher
- Microsoft Outlook
- Adaptability
- Customer service
- Finances
- Self-motivated
- Works under pressure
- Benefits administration
- Detail-oriented
- Observant
- Confidentiality
- Multi-tasking
- Quick learner
- Exemplary customer service
Languages
Spanish
Native/ Bilingual
Accomplishments
OPTUM/UHC -SUPERHERO AWARD - For Creating exceptional experiences for teammates and customers (consumers, members, patients, clients – internal and external) through their daily interactions. Fosters an inclusive environment by actively demonstrating our cultural values of integrity, compassion, relationships, innovation, and performance
Timeline
Prior auth/ Scheduling Specialist
Owensboro Surgery Center
12.2022 - Current
Human Resource Specialist
Century Aluminum
01.2022 - 10.2022
Human Resource, Employee Support Specialist/ Insurance Coordinator
Daviess County Board of Education
08.2021 - 04.2022
Human Resource /Team Member Development, Specialist /Translator-Interpreter
Toyotetsu Mid America
06.2018 - 08.2021
Administrative Assistant
Owensboro Health Hospitalists/ Palliative Care/ Pediatric Hospitalists
04.2015 - 08.2018
Associates of Science - Human Services
Owensboro Community And Technical College