JOANNA VELADA
Boston
Summary
Identifying opportunities to advance in my career as a young professional. I seek a role that will expand my technical, administrative, and clerical skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Material Coordinator & Shipping and Receiving Tech Clerk, Sampling Shipping Focus
SBM Management Services
07.2023 - 01.2025
- Manage inventory and delivery of waste supplies and gasses.
- Perform laboratory glass wash and autoclave.
- Handle and deliver incoming packages to recipients.
- Initiate work orders for facilities and laboratories.
- Assure necessary safety and personal protective equipment is available and utilized.
- Perform dangerous goods classification and packaging of client chemical and biological research samples for domestic and international shipments.
- Coordinate with requesters to guide and assist with the accurate completion of shipment requests.
- Initiate, track, and complete shipments with specialty couriers as needed.
- Managed receiving operations and proper storage of incoming materials.
- Facilitated clear communication between departments regarding material needs and availability.
- Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
- Adhered to all safety protocols and standards when operating equipment such as overhead cranes and forklifts.
- Trained new team members on proper procedures for handling, storing, and organizing materials within the facility.
Drug Manufacturing Technician
Abbott Molecular Inc.
11.2022 - 06.2023
- Operate a variety of production equipment to complete work orders.
- Work on a manufacturing team to fill vials, assemble kits, and operate service center equipment.
- Inspect the finished product to ensure basic quality criteria.
- Documenting activities in an accurate, timely, and professional manner.
- Follow protocol and guidelines to apply policies and procedures.
- Completes work orders, batch records, and records documentation per cGMP.
- Troubleshoot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Assembled and tested parts and components to meet safety and performance standards.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Customer Service Agent
Prospect Air Services
03.2013 - 11.2022
- Provided general support to the passengers and the traveling public.
- Logged local bag information in systems and managed delayed baggage claims.
- Answered phone calls and called passengers about the status of their luggage.
- Organized and managed delivery processes to customers.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Assisted in training new hires, and sharing best practices for effective customer service delivery.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
Laboratory Assistant
O'Hare Clinical Lab
07.2021 - 01.2022
- Organized lab test solutions, compounds, and reagents.
- Prepare laboratory equipment and instruments required for tests.
- Transfer COVID samples from test tubes to PCR plates.
- Run PCR testing and record results in the database.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH06-2026
Associate of Science -
Wilbur Wright College
Chicago, IL06-2018
High School Diploma -
William Howard Taft Highschool
Chicago, IL06.2012
Skills
- Critical Thinking
- Multitasking
- Strong Communication
- Lab equipment calibration
- Test results interpretation
- Computer Program System
- Microsoft Suite
- Customer Service
- Bi-Lingual : English/Tagalog
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Material Coordinator & Shipping and Receiving Tech Clerk, Sampling Shipping Focus
SBM Management Services
07.2023 - 01.2025
Drug Manufacturing Technician
Abbott Molecular Inc.
11.2022 - 06.2023
Laboratory Assistant
O'Hare Clinical Lab
07.2021 - 01.2022
Customer Service Agent
Prospect Air Services
03.2013 - 11.2022
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Science -
Wilbur Wright College
High School Diploma -
William Howard Taft Highschool
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