Joanna Villa
North Bergen,New Jersey
Overview
4
4
years of professional experience
Work History
Security Officer Supervisor
United Federated Systems
Totowa, NJ
10.2024 - Current
- Oversee security operations, implementing robust protocols to safeguard personnel and assets
- Lead threat assessments, enhancing overall safety measures
- Achieve substantial reduction in security incidents through strategic deployment of resources
- Meticulously analyze security logs, identifying patterns to prevent protectional breaches
Scheduling Coordinator / Companion
Right at Home
Hawthorne, NJ
07.2024 - 08.2024
- Perform supervisory activities for scheduling appropriate caregivers to clients
- Implement timecard processing, monitor telephony system for documentation and payroll
- Communicating with caregivers such as filling calls, printing, filling, scanning, photocopying, etcetera
- Provide companionship and support to clients in their homes
- Ensure the clients well-being, independency and provide the required medical care
Lead Sales Key Holder
Chicos FAS
Edgewater, NJ
11.2022 - 02.2024
- Engaging with customers to build support and promote long-term loyalty to increase sales
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation for staff members
- Improved customer service by projecting in a friendly and knowledgeable attitude
Covid-19 Testing Assistant
Covid Testing Center
Elizabeth, NJ
12.2021 - 11.2022
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization
- Effectively monitoring and addressing client correspondence and data communication
- Follow detailed directions from management to complete daily paperwork and computer data entry
Front Desk Receptionist
Pinnacle MRI
Elmwood Park, NJ
08.2021 - 10.2021
- Managed front desk operations, ensuring efficient appointments and patient data management
- Analyzed workflow to reduce patient wait times effectively
- Managed precise patient data handling and upholding data integrity
Sales Associate
Bath and Body Works Inc
Woodcliff Lake, NJ
10.2020 - 08.2021
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
- Boosted customer satisfaction levels through exceptional service, addressing concerns and providing a welcoming store environment
Education
Hackensack High School -
Hackensack High School
Skills
- Access control
- Security and crisis management
- Threat assessment
- Risk analysis
- Policy enforcement
- Physical security
- Security training
- Emergency management
- Relationship building and management
- Verbal and written communication
- Reporting skills
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Security Officer Supervisor
United Federated Systems
10.2024 - Current
Scheduling Coordinator / Companion
Right at Home
07.2024 - 08.2024
Lead Sales Key Holder
Chicos FAS
11.2022 - 02.2024
Covid-19 Testing Assistant
Covid Testing Center
12.2021 - 11.2022
Front Desk Receptionist
Pinnacle MRI
08.2021 - 10.2021
Sales Associate
Bath and Body Works Inc
10.2020 - 08.2021
Hackensack High School -
Hackensack High School