Joanna Voors
Upland,Indiana
Summary
Dedicated LCSW with experience in Veteran Affairs Healthcare System and Medical Social Work. Specializes in crisis intervention and evidence-based therapy, enhancing client outcomes through effective communication and collaboration. Expertise in psychosocial assessment and care coordination, facilitating access to essential resources for mental health support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LCSW
Veteran Affairs Healthcare System
Marion , IN
11.2024 - Current
- Provided therapy sessions using evidence-based practices for various mental health and/or substance use concerns.
- Facilitated crisis intervention sessions, providing immediate support to clients in distress and stabilizing situations.
- Conducted psychosocial assessments to identify client needs and strengths.
- Educated clients on coping strategies and mental health resources to enhance self-management and recovery.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Assisted clients in accessing community resources, improving their overall well-being and stability.
- Maintained accurate and confidential client records in compliance with regulations.
MSW
IU Health
Muncie, IN
01.2019 - 09.2024
- Conducted comprehensive interviews to assess client needs effectively.
- Provided counseling and emotional support to clients and families, facilitating coping strategies and resilience.
- Coordinated access to community resources and services for clients.
- Collaborated with multidisciplinary teams to improve service delivery outcomes.
- Coordinated discharge planning services, ensuring transportation and home care arrangements for smooth transitions post-hospitalization.
- Participated in interdisciplinary meetings to address patient needs and plan interventions.
- Documented patient progress and clinical interventions, ensuring compliance with HIPAA regulations and enhancing continuity of care.
Social Worker/Discharge Planner
Marlon Health
12.2017 - 07.2021
- Provides effective communication and collaboration with all members of the health care team to facilitate the episode of care so the patient receives services in a safe and timely manner, and the patient and family are provided all necessary resources and education.
- Cared for patients with complex psychosocial needs, facilitating access to social support programs and serving as liaison among medical and nursing staff, patients, relatives, and outside agencies.
- Interprets and assists in resolving social problems that relate to medical condition and/or hospitalization.
- Interviews patients and relatives to obtain social history relevant to medical problems and planning.
- Counsels patients and families regarding emotional, social, and financial consequences of Illness and/or disability; accesses and mobilizes family/community resources to identify needs.
- Acted as a liaison to connect Indiana University Health with state and county child and adult protective teams.
- Provides intervention in guardianship (temporary/permanent), foster care, adoption, and mental health level II placements.
- Provided, coordinated, and facilitated patient discharge planning in collaboration with other health care professionals during hospitalizations or ED visits. Assisted with organizing services across provider lines, between people, and systems to affect optimal patient outcomes, achieve continuity of care and reduce hospital re-admissions.
- Communicated and collaborated with health care team members, patients, and families to ensure safe and timely delivery of services and equipment upon discharge.
- Assessed psychosocial risk factors for patients and families by evaluating prior functioning levels, support systems, reactions to illness, and coping abilities.
- Functioned as the primary contact for issues related to child abuse/neglect, adult/elderly abuse/neglect, institutional abuse, and domestic violence.
Service Coordinator
Gene B. Glick
07.2012 - 11.2017
- Provided general service and case management, including psychosocial assessments, intakes, and education for 130 residents.
- Defined service coordination tasks to streamline processes and enhance resident support.
- Organized educational events on health care, agency support, and life skills to empower residents and connect them with resources.
- Ensured timely documentation compliance with Service Coordinator, HUD, and E-logic Quality Management standards.
Quality Management Coordinator
Support Solutions of Tennessee
10.2008 - 06.2012
- Conducted all quality assurance announced and unannounced visits for supportive living homes in the Memphis area for people with developmental disabilities and/or psychiatric diagnoses.
- Developed and monitored action plans from quality assurance checks to ensure compliance and enhance service quality.
- Coordinated complaint resolution processes to address concerns effectively and improve stakeholder satisfaction.
- Defined role responsibilities to clarify expectations and improve team accountability.
- Human Rights Committee Liaison for the entire company.
- Assisted the behavioral analysts and nursing department in writing restrictions and medication consents for psychotropic medications.
- Completed all customer service satisfactory surveys for ISCs, conservators, and supported people.
- Provided Person Centered Practice Trainings.
Education
MSW - Social Work
Ball State University
Muncie, IN07.2021
BSW - Social Work
University of Southern Indiana
Evansville, In05.2006
Skills
- Substance use counseling
- Psychosocial assessment
- Crisis intervention
- Evidence-based therapy
- Individual counseling
- Group therapy
- CBT
- Case management
- Care coordination
- Discharge planning
- Quality assurance
- Team collaboration
- Organizational skills
- Flexibility and adaptability
- Client education
- Communication skills
Certification
• Licensed Clinical Social Worker, Indiana, 34011898A
• Notary Public, NP0744734
• Notary Public, NP0744734
Volunteer Experience
- International Student Exchange Program, Ball State University, 01/2020, 05/2023
- Nursery Supervisor, Upland United Methodist Church, 05/2016, 03/2019
- Youth Villages Mentoring Program, Memphis, TN, 04/2008, 09/2012
Work Preference
Work Type
Part TimeContract WorkGig WorkLocation Preference
RemoteSalary Range
$45/hr - $1000/hrTimeline
LCSW
Veteran Affairs Healthcare System
11.2024 - Current
MSW
IU Health
01.2019 - 09.2024
Social Worker/Discharge Planner
Marlon Health
12.2017 - 07.2021
Service Coordinator
Gene B. Glick
07.2012 - 11.2017
Quality Management Coordinator
Support Solutions of Tennessee
10.2008 - 06.2012
MSW - Social Work
Ball State University
BSW - Social Work
University of Southern Indiana