Joanna Wang
Whiteland,IN
Summary
Dynamic professional with a proven track record, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and fostering teamwork. Adept at managing multiple projects while maintaining attention to detail and effective communication. Committed to continuous improvement and adaptable to new challenges in fast-paced environments.
Overview
10
10
years of professional experience
Work History
HNS Health Screen
CareEnroll LLC
La Porte, IN
02.2023 - 12.2025
- Processed HNS for a large medicaid insurance company.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Loan Processor
Infosys BPM
Indianapolis, IN
10.2021 - 04.2023
- Processed loan applications efficiently, ensuring compliance with regulatory requirements.
- Reviewed financial documents for accuracy and completeness, minimizing processing errors.
- Coordinated with clients to gather necessary documentation and clarify application details.
- Maintained detailed records of loan transactions in internal systems for tracking purposes.
- Collaborated with underwriting departments to resolve discrepancies and expedite approvals.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Handled any conditions sent from underwriting departments.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Manufacturer's Representative
Unisight Digital Technologies
Denver, CO
12.2015 - 06.2021
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted product demonstrations and training sessions for clients and sales teams.
- Analyzed market trends to identify opportunities for new product introductions.
- Collaborated with cross-functional teams to streamline order processing and fulfillment.
- Provided ongoing support to customers, addressing inquiries and resolving issues promptly.
- Prepared detailed reports on customer feedback and competitive analysis for strategic planning.
- Led initiatives to enhance product visibility through targeted marketing campaigns.
- Mentored junior representatives, fostering skill development and team performance improvement.
- Maintained comprehensive knowledge of industry regulations, ensuring full compliance in all aspects of operations.
- Developed long-lasting relationships with clients, fostering loyalty and repeat business.
- Coordinated training programs for employees to ensure a skilled workforce capable of meeting production goals.
- Actively participated in trade shows, promoting company products and generating new leads.
- Collaborated with cross-functional teams to improve overall manufacturing performance.
- Negotiated favorable contracts with suppliers, securing competitive pricing for materials and components.
- Streamlined inventory management for optimized stock levels and reduced overhead costs.
- Expedited order fulfillment, ensuring timely delivery to customers and maintaining strong client relations.
- Assisted in the development of strategic plans that resulted in increased company growth.
Customer Service Representative
Vail Resorts Inc
Denver, CO
11.2020 - 05.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of resort services to provide informed recommendations.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Documented customer interactions and feedback for continuous improvement.
- Trained new staff on customer service protocols and operational procedures.
- Implemented solutions to streamline service processes, improving response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Counseling Psychology
University of Colorado Denver
Aurora, Colorado, COSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
- Verbal communication
- MS apps
- CSM platforms
Languages
Chinese (Mandarin)
Limited Working
Chinese (Cantonese)
Limited Working
Timeline
HNS Health Screen
CareEnroll LLC
02.2023 - 12.2025
Loan Processor
Infosys BPM
10.2021 - 04.2023
Customer Service Representative
Vail Resorts Inc
11.2020 - 05.2021
Manufacturer's Representative
Unisight Digital Technologies
12.2015 - 06.2021
Counseling Psychology
University of Colorado Denver