JOANNA WAY
FARMINGDALE,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
CVS pharmacy
08.2022 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collected co-payments or full payments from customers.
- Provided customer service to patients by answering questions about medications and health-related topics.
Cashier
Walgreen's Pharmacy
Farmingdale, NY
03.2022 - 09.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Answered incoming phone calls from customers regarding product availability or store locations.
Dsp
Ahrc Dsp
12.2021 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
Education
Medical assistance /General Education Diploma -
Plaza College
No Degree - Pharmacy Technician
Nassau Community College
Garden City, NYSkills
- Organized
- Medicare and Medicaid Processes
- Assisting Pharmacists
- Pharmacy Records Management
- Problem-Solving Skills
- Customer Service
- Guest Services
- Customer Complaint Resolution
- Customer Satisfaction
- Telephone management
- Positive and professional
- Customer inquiries
Timeline
Pharmacy Technician
CVS pharmacy
08.2022 - Current
Cashier
Walgreen's Pharmacy
03.2022 - 09.2022
Dsp
Ahrc Dsp
12.2021 - 04.2022
Medical assistance /General Education Diploma -
Plaza College
No Degree - Pharmacy Technician
Nassau Community College