JOANNA WEBB
Bessemer
Summary
Dynamic professional with extensive experience at Ridgeway Rehab, excelling in electronic health records and medical billing. Proven ability to maintain patient privacy while delivering exceptional customer service. Recognized for improving processes and ensuring accuracy in claims processing, contributing to enhanced operational efficiency and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Resident Trust Fund Clerk
Ridgeway Rehab
Bessemer
03.2017 - 04.2025
- Interacted with patients' family members to discuss diagnosis and provide updates.
- Created a safe environment for all residents while encouraging independence.
- Reported any incidents or accidents according to facility protocols.
- Maintained medical records in electronic health system to document daily patient data.
- Conducted daily rounds to check on residents' health and wellness.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Provided emotional support for residents struggling with mental health issues.
- Operated cash register to process cash, check, and credit card transactions.
- Developed organizational filing systems for confidential customer records and reports.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Delivered messages and ran errands.
- Provided excellent customer service to ensure satisfaction.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Medical Records Specialist
Ridgeway Rehab Center
Bessemer
03.2017 - 03.2025
- Scanned documents into electronic health record system according to established procedures.
- Processed requests for copies of patient medical files within designated timeframes.
- Reviewed medical records to ensure accuracy and completeness.
- Processed and invoiced records requests from patients, providers and third parties.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Tracked and processed release of information requests.
- Adhered to HIPAA guidelines when handling protected health information.
- Scanned incoming documentation.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
Billing Specialist
UAB MEDICAL WEST
Bessemer City
06.2009 - 06.2017
- Reviewed legal claims for accuracy and issues.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Expedited payments by verifying accuracy and currency of vendor information.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Worked with team members to identify and develop process improvements.
- Collected, posted and managed patient account payments.
- Reconciled daily cash receipts with total deposits on bank statement.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Submitted claims to insurance companies.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Answered customer questions to maintain high satisfaction levels.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Input statement information, reconciled accounts and resolved discrepancies.
- Checked claims coding for accuracy with ICD-10 standards.
Education
High School Diploma -
Jess Lanier
Bessemer, AL05-1981
Some College (No Degree) - MEDICAL CODING
UAB MEDICAL BILLING
Birmingham, ALSkills
- Electronic health records
- Patient privacy
- Data entry
- Medical billing
- Claims processing
- Customer service
Timeline
Resident Trust Fund Clerk
Ridgeway Rehab
03.2017 - 04.2025
Medical Records Specialist
Ridgeway Rehab Center
03.2017 - 03.2025
Billing Specialist
UAB MEDICAL WEST
06.2009 - 06.2017
High School Diploma -
Jess Lanier
Some College (No Degree) - MEDICAL CODING
UAB MEDICAL BILLING
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