Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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JOANNA WEBB

Bessemer,AL

Summary

Dynamic Medical Records Specialist with extensive experience at UAB Medical West, excelling in insurance verification and records management. Proven ability to enhance operational efficiency through meticulous auditing and effective communication. Recognized for delivering exceptional customer service while ensuring compliance with HIPAA regulations, fostering trust and confidentiality in patient interactions.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Medical Records Specialist

RIDGEWAY REHAB SENIOR LIVING ASSIT
06.2017 - 03.2025
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Followed up with medical staff regarding missing information in patient records.
  • Researched and resolved medical record discrepancies.
  • Utilized electronic medical record systems to store, retrieve and process patient data.

Resident Services Coordinator

RIDGEWAY REHAB CENTER
06.2017 - 03.2025
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.

Insurance Billing Specialist

UAB MEDICAL WEST
06.2010 - 07.2017
  • Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
  • Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
  • Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
  • Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
  • Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
  • Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
  • Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.

Front Desk Receptionist

UAB MEDICAL WEST
03.2010 - 07.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Enrollment Services Specialist

United Healthcare
06.1991 - 09.2016
  • Served as a liaison between various departments to ensure seamless coordination during peak registration periods.
  • Partnered with local high schools to host informational sessions about college enrollment, increasing community outreach efforts.
  • Assisted in the development of new academic programs, contributing to overall institutional growth.
  • Played a key role in successful accreditation reviews by maintaining thorough documentation on policies and procedures.

Insurance Verification Specialist

UnitedHealthcare
06.1991 - 09.2016
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
  • Expedited patient registration process by efficiently validating eligibility for various insurance plans.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved claim submission times by streamlining verification and authorization process.
  • Registered and verified patient records before triage with most up-to-date information.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Education

No Degree - OFFICE ADMINISTRATOR

SOUTHERN BIRMINGHAM
Birmingham, AL
09-1981

High School Diploma -

JESS LAINER
BESSEMER, AL
05-1981

Skills

  • Medical records management
  • Insurance verification
  • Medical records filing
  • Medical office procedures
  • HIPAA expert
  • Records organization
  • Telephone etiquette
  • Records request handling
  • Medical records auditing
  • Office administration
  • Customer service
  • Medical billing

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • CMC - Certified Medical Coder
  • [Area of certification] Training - [Timeframe]

Timeline

Medical Records Specialist

RIDGEWAY REHAB SENIOR LIVING ASSIT
06.2017 - 03.2025

Resident Services Coordinator

RIDGEWAY REHAB CENTER
06.2017 - 03.2025

Insurance Billing Specialist

UAB MEDICAL WEST
06.2010 - 07.2017

Front Desk Receptionist

UAB MEDICAL WEST
03.2010 - 07.2017

Enrollment Services Specialist

United Healthcare
06.1991 - 09.2016

Insurance Verification Specialist

UnitedHealthcare
06.1991 - 09.2016

No Degree - OFFICE ADMINISTRATOR

SOUTHERN BIRMINGHAM

High School Diploma -

JESS LAINER

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