JoAnna Webb
Clayton,NC
Summary
Executive General Manager known for unparalleled productivity and efficiency in task completion. Bring expertise in strategic planning, operational leadership, and financial management. Excel in communication, problem-solving, and decision-making which enhances team performance and drives organizational success. Committed to leveraging skills in innovation to meet and exceed business objectives. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive General Manager
Bar Louie
Raleigh, NC
03.2021 - Current
- Established policies and procedures for efficient operations management.
- Coached staff members on professional development goals while providing mentorship when needed.
- Maintained a positive work environment by setting clear expectations for employees and providing timely feedback on their performance.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Executive Training General Manager
Logan's Roadhouse
Nashville, TN
08.2015 - 03.2021
- Provided coaching and mentorship programs for staff members.
- Developed testing and evaluation procedures to drive effective outcomes.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Trained new hires on company policies and procedures.
- Analyzed sales data to identify opportunities for growth.
Culinary Manager
Logan's Roadhouse
Nashville, TN
03.2012 - 08.2015
- Hire, train, supervise, and schedule kitchen and service staff.
- Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste.
- Monitor compliance with safety, sanitation, and food preparation standards.
- Develop and revise kitchen procedures to optimize work flow.
- Provided guidance on portion sizes, plate presentation and garnishing techniques.
- Created cost-effective strategies to reduce waste while maintaining quality standards.
Server, Front of the House Trainer, Key Hourly Manager
Logan's Roadhouse
Huntsville, TN
08.2008 - 03.2012
- Provide superior guest service, friendliness, and restaurant cleanliness using the restaurant's proven systems and routines.
- Promptly greet guest and take accurate orders.
- Developed repeat business by establishing close and lasting relationships with the guest.
Education
Master of Science - Mico-Biology Biology Environmental Science, Zoology, Parasitology and Micro-biology Micro-biology
Alabama Agricultural & Mechanical University
2011
Bachelor of Science - Biology Chemistry
Alabama Agricultural & Mechanical University
2007
Skills
- Staff training/development
- Outstanding guest experience
- Cost reduction, waste management
- Motivational team leadership
- Integrated inventory control
- Budgeting / profit and loss management
- Stable work history
- Developing strategies to increase profit
- Managing payroll
- Controlling quality, sanitation, and security features
- Cost controlling and budget management
- Safety and sanitation compliance
- Adaptable
- Inventory management
- Efficient multi-tasker
- Staff development
Skills
Budgeting, communications skills, Cost Reduction, Customer Service, Staff Training, inventory management and control, team building and leadership, Policies and procedures. Product balancing.
Accomplishments
Increased pervious year sales by 13%. Closed 2024 fiscal year with 22% 4-wall- EBIDTA. Maintained a staffing record of 85%.
Certification
- Serve Safe Certified
- Proctor Serve Safe
Timeline
Executive General Manager
Bar Louie
03.2021 - Current
Executive Training General Manager
Logan's Roadhouse
08.2015 - 03.2021
Culinary Manager
Logan's Roadhouse
03.2012 - 08.2015
Server, Front of the House Trainer, Key Hourly Manager
Logan's Roadhouse
08.2008 - 03.2012
Master of Science - Mico-Biology Biology Environmental Science, Zoology, Parasitology and Micro-biology Micro-biology
Alabama Agricultural & Mechanical University
Bachelor of Science - Biology Chemistry
Alabama Agricultural & Mechanical University
Similar Profiles
Genevieve MaraGenevieve Mara
Bartender at Bar LouieBartender at Bar Louie
Jonathan UdallJonathan Udall
Bar Manager at Bar LouieBar Manager at Bar Louie
Dominic BakerDominic Baker
Hourly Shift Leader at Bar LouieHourly Shift Leader at Bar Louie
Lea JohnsonLea Johnson
Assistant Property Manager at Mid-America Apartments Co.Assistant Property Manager at Mid-America Apartments Co.
Zoraida RoqueZoraida Roque
Patient Care Coordinator at JAG-ONE Physical TherapyPatient Care Coordinator at JAG-ONE Physical Therapy