Joanna Wijayaratna
Watkinsville,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Operations Scheduler - Alabama
Publix Corporate Supermarkets Inc.
03.2023 - Current
- Working under the direct supervision of two Alabama supervisors and coordinating/managing 200+ associates within three territories to relay supply needs and bring levels within desired tolerances.
- Optimized organizational processes by effectively managing crew schedules while balancing business needs and associate requests
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Customer Service Staff
Publix
08.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained over 5 associates/month on operating procedures and company services.
Student Worker
University of Georgia
03.2019 - 03.2020
- Assisted management in overseeing the training and growth of 2 - 4 employees per month, on average
- Served and accommodated customers and followed outlined steps of food service.
- Worked in team environment to maintain high levels of productivity.
Lead Sales Associate
Pier 1 Imports
09.2018 - 03.2019
- In charge of display management by coordinating the design, management, and breaking down of the layouts of the displays
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Provided accurate information about promotions, customer programs and products helping drive high customer retention.
Education
Bachelor of Science - Statistics
University of Georgia
Athens, GA05.2022
Skills
- Software & Statistical Programming: Python, R/R Studio, Microsoft Word, Microsoft Excel
- Data Analysis/Visualization; Data Collection/Reconfiguration; Statistical Modeling
- Problem-Solving
- Computer Skills
Timeline
Pharmacy Operations Scheduler - Alabama
Publix Corporate Supermarkets Inc.
03.2023 - Current
Customer Service Staff
Publix
08.2022 - 03.2023
Student Worker
University of Georgia
03.2019 - 03.2020
Lead Sales Associate
Pier 1 Imports
09.2018 - 03.2019
Bachelor of Science - Statistics
University of Georgia
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