Joanna Wooden
Abingdon,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
Work History
Receptionist
Chadwell Animal Hospital
Abingdon, MD
07.2011 - 06.2014
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Elkton Animal Hospital
Elkton, MD
01.2009 - 07.2011
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
Emergency Veterinary Technician
Newark Animal Hospital
Newark, DE
02.2001 - 11.2008
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Maintained detailed records of animal health care and diagnostic treatments.
- Collected and prepared specimens for laboratory testing.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted veterinarians with radiographs and ultrasounds.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Obtained patient history from owners and performed physical examinations.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Designed and created client education materials and marketing materials for hospital services.
- Educated clients on nutrition, preventive health and other animal care.
- Performed fecal examinations, urinalysis and bloodwork.
- Prepared, sterilized and maintained medical instruments and equipment.
- Trained and mentored other LVT staff.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Education
Perry Hall High School
Baltimore, MD06.1992
Skills
- Office Equipment Operation
- 10-Key Proficiency
- PC Proficiency
- Document Retrieval
- File and Record Maintenance
- Records Administration
- Billing and Invoicing
- Telephone Skills
- Managing Reception
- Client Satisfaction
- Medical Terminology
- Greeting Visitors
- Data Entry
- Cash Deposit Preparation
- Directing Calls
- Incoming Call Reception
- Multi-Line Telephone Systems
Timeline
Receptionist
Chadwell Animal Hospital
07.2011 - 06.2014
Receptionist
Elkton Animal Hospital
01.2009 - 07.2011
Emergency Veterinary Technician
Newark Animal Hospital
02.2001 - 11.2008
Perry Hall High School