Joanna Wulfing
Templeton,CA
Summary
Dynamic professional with extensive experience in customer service and office administration at Cuesta College. Proven ability to enhance client satisfaction through effective problem-solving and multitasking. Skilled in financial record keeping and training staff, consistently achieving high levels of guest engagement and operational efficiency.
Overview
27
27
years of professional experience
Work History
Office / Clerical
Cuesta College
Paso Robles, CA
01.2023 - Current
- Greeted students and addressed inquiries regarding program details.
- Designed informative flyers to promote office services and events.
- Operated copy machines to assist with document needs.
- Managed phone communications to facilitate appointment scheduling.
- Scheduled appointments with specialists to ensure student support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed light cleaning duties to maintain office organization.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Lead Front Desk Agent / Concierge
Bellasera, Tapestry Collection by Hilton
Paso Robles, CA
12.2021 - Current
- Supervised front desk operations to ensure exceptional guest experiences.
- Trained and mentored staff on customer service best practices.
- Managed guest check-in and check-out processes efficiently.
- Resolved guest inquiries and concerns with professionalism and care.
- Coordinated room assignments and maintained inventory accuracy.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Drafted guest invoices and posted charges to individual accounts.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Lead Cashier / Inventory
Outdoor Supply Hardware
Paso Robles, CA
01.2021 - Current
- Delivered exceptional customer service to enhance shopping experiences.
- Accurately processed cash, checks, and credit card transactions.
- Managed register drawer cash control and performed regular verification of amounts.
- Issued receipts and handled returns and refunds efficiently.
- Responded to customer inquiries both in-person and via phone promptly.
- Stocked inventory and maintained cleanliness of work area.
- Trained new employees on cashier responsibilities for operational consistency.
Spa Manager / Massage Therapist
Essential Kneads Massage Therapy
Templeton, CA
01.1999 - 01.2021
- Developed substantial clientele through effective marketing and promotional strategies.
- Scheduled massage appointments for high-demand spa environment.
- Delivered exceptional customer service, ensuring client satisfaction.
- Maintained accurate financial records, including Schedule C documentation.
- Coordinated inventory management for spa products and supplies.
- Assessed client needs and addressed problem areas during massage sessions.
- Executed diverse massage techniques to relieve muscle tension and enhance relaxation.
- Trained and mentored staff on massage techniques and customer service.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
Massage Therapist
The Spa Central Coast
Paso Robles, CA
01.2015 - 01.2017
Massage Therapist
A Line Chiropractic
Paso Robles, CA
01.2013 - 01.2015
- Company Overview: Dr. David Agueda
- Dr. David Agueda
Education
AA - Psychology
Cuesta College
Paso Robles07.2025
Massage Technician Certificate -
Southern California School of Massage
Riverside, Closed01.1996
Cosmetology License -
The Hair Academy
Moose Jaw, Sask, Canada01.1993
Skills
- Strong leadership
- Training and mentoring
- Interpersonal communication
- Guest relations
- Time management
- Exceptional communication
- Listening skills
- Hospitality service expertise
- Administrative skills
- Front office support
References
References available upon request.
Timeline
Office / Clerical
Cuesta College
01.2023 - Current
Lead Front Desk Agent / Concierge
Bellasera, Tapestry Collection by Hilton
12.2021 - Current
Lead Cashier / Inventory
Outdoor Supply Hardware
01.2021 - Current
Massage Therapist
The Spa Central Coast
01.2015 - 01.2017
Massage Therapist
A Line Chiropractic
01.2013 - 01.2015
Spa Manager / Massage Therapist
Essential Kneads Massage Therapy
01.1999 - 01.2021
AA - Psychology
Cuesta College
Massage Technician Certificate -
Southern California School of Massage
Cosmetology License -
The Hair Academy
Similar Profiles
Kaitlyn CarvalhoKaitlyn Carvalho
Childcare Provider for ESL Students at Cuesta CollegeChildcare Provider for ESL Students at Cuesta College
Lisa M. DeFragaLisa M. DeFraga
Tenured History Professor at Cuesta CollegeTenured History Professor at Cuesta College
Ezekiel KearsEzekiel Kears
Walk-On Redshirt; Basketball at Cuesta CollegeWalk-On Redshirt; Basketball at Cuesta College
Randy CorbittRandy Corbitt
Limousine Driver at Black Sheep LimoLimousine Driver at Black Sheep Limo
Karlye ClementKarlye Clement
Digital Marketing Specialist at E&J Gallo WineryDigital Marketing Specialist at E&J Gallo Winery