Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Wyszkowska

Muskegon,MI

Summary

Experienced, Bilingual, efficient, job oriented, communicator in office management with extremely proficient office skills, managerial capabilities and outstanding in solving problems; seeking a position of administrative assistant or property manager in growing organization.

Exceptional communication skills and customer service skills, quick-learner, professional, self-motivated, as well as a leader. Ability to organize, prioritize, and work under extreme pressure and stress while meeting challenging deadlines and solving problems efficiently. High proficiencies in computer applications.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Michigan 211
Muskegon, Michigan
01.2024 - 06.2024
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls, as well as scheduling tax appointments for customers meeting appropriate guidelines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Drove customer feedback to deliver information to management for corrective action.
  • Managed Follow-Up Calls to clients to ensure high quality service

Administrative Assistant

Noble Company
Spring Lake, Michigan
06.2023 - 12.2023
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed Online Store as well as Amazon store orders.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Front Desk

Holiday Inn Downtown
Grand Rapids, USA
10.2019 - 11.2020
  • Perform all check in and check out tasks
  • Manage online, in person, and telephone reservations
  • Register guests collecting necessary information (like contact details and exact dates of stay)
  • Inform customers about payment methods and verify their credit card data
  • Respond to clients’ complaints in a timely and professional manner
  • Provide information about our hotel, available rooms, rates and amenities
  • Welcome guests upon their arrival and assign rooms
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, as well as other hotel departments for any issues that arise
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Maintain updated records of bookings and payments
  • Cash handling

Office Manager

Maximum Chimney Services
Wood Dale, USA
10.2012 - 09.2018
  • Company Overview: Chimney, Tuckpointing and Masonry Contractor and Repair Entity in Western Suburban Chicago
  • Responsibile for day-to-day operations working directly under company President of a 15 employee Chimney, Tuckpointing and Masonry Contractor and Repair Entity in Western Suburban Chicago
  • Main duties included, but not limited to full charge book-keeping, accounts receivable, accounts payable, payroll, invoicing, employee scheduling, inventory management and job orders
  • Handled all customer billing, jobs in progress, materials and inventory budgets, customer proposals, customer correspondence and follow ups on job progress and finished projects
  • Reviewed field bids from technicians to ensure accuracy and profitability in the competitive masonry and chimney repair arena
  • Responsible for training part-time office staff who handled cross functional duties of customer service calls, appointment confirmations, and repair technicians dispatch
  • Chimney, Tuckpointing and Masonry Contractor and Repair Entity in Western Suburban Chicago

Property Manager

RMS Properties
Schaumburg, USA
01.2010 - 10.2012
  • Responsible for managing 15 employees and all facets of 30 commercial properties, 6 laundry facilities, 2 tanning salons, and 10 residential properties
  • Overseen all maintenance and upkeep of private and public aspects of each property, including facilities and vendor and supplier relationships
  • Managed employees responsible for repair of HVAC, electrical, plumbing, carpentry, roofing, and landscaping work
  • Administrative duties of handling all billing, accounts payable, tenant collections, late notices, eviction notices, new sales, prospect leasee showings, and writing new leases on vacant properties and new property developments

Medical Office Manager

Radiant Health Inc.
Hoffam Estates, USA
09.2007 - 01.2010
  • Managed all day-to-day operations of the complete medical practice under the direction of Dr
  • Martha Linn D.C
  • Managed patient records, data, appointments, treatment schedules, administrative duties, proficient on the Medisoft Platform system
  • Responsible for all Medicare and personal injury insurance claims, billing, accounts receivables, payables, accounting, and book-keeping of the practices day-to-day financials
  • Manage the purchasing and application of inventory of the entire practice, specifically medical supplements and therapeutical applications
  • Perform all other administrative and clerical tasks to increase efficiency and profitability within the practice
  • Patient interaction during all stages of the patient appointments

Education

Some College (No Degree) - Medical Assistant

Westwood College of Technology
Chicago, IL

Skills

  • Front Desk Coordination
  • Correspondence Organization
  • Time Management Expertise
  • Efficient Record Management
  • Operational Support Expertise
  • Payroll Management

Timeline

Administrative Assistant

Michigan 211
01.2024 - 06.2024

Administrative Assistant

Noble Company
06.2023 - 12.2023

Front Desk

Holiday Inn Downtown
10.2019 - 11.2020

Office Manager

Maximum Chimney Services
10.2012 - 09.2018

Property Manager

RMS Properties
01.2010 - 10.2012

Medical Office Manager

Radiant Health Inc.
09.2007 - 01.2010

Some College (No Degree) - Medical Assistant

Westwood College of Technology

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Joanna Wyszkowska