Joanna Xurre

• An extend period of maternity leave to bring up my son until he is old enough to start daycare

• Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
• Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
• Analyzed medical records and other documents to determine approval of requests for authorization.
• Verified eligibility and compliance with authorization requirements for service providers.
• Reached out to insurance carriers to obtain prior authorization for testing and procedures.
• Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.

• Applied ICD-10 coding
• Submitted claims to Medicare and private health insurance providers
• Entered procedure and diagnosis codes, and requisite patient information into billing software to streamline invoicing and account management; added modifiers, verified diagnosis, and coded narrative diagnosis
• Knowledge of account receivables, drafting appeal letters and calculating deductibles
• Transferred balances to correct payer
• Ensured proper submission of workers comp and MVA claims
• Posted and adjusted payments from insurance companies.
• Communicated effectively and extensively with other departments to resolve claims

• Maintained client confidentiality
• Ensured any release were HIPAA compliant
• Maintained all medical records information both in paper as well as on the electronic filing system
• Kept accurate log of all requests for medical information and records
• Scanned medical records in digital format for easy retrieval and accessibility.
• Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.

• Individual clients in Poland Child-minder Program, USA
• Minding, tending, and watching children at age of 1 month to 12 years old
• Performing infant and toddler care tasks
• Handling both emotional and educational demands of young minds along with a great capacity to respond to emergency situations in a quick and professional manner
• Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.