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Experienced professional with expertise in housekeeping operations, team performance monitoring, and productivity management. Proficient in utilizing MS Office applications, Opera PMS, WINHMS, and Micros to streamline daily activities and ensure operational efficiency. Skilled in cost control, task management, and coordinating training programmes for housekeepers, including developing training materials and onboarding new associates. Adept at handling guest complaints, facilitating meetings, managing linen inventory, and overseeing store ordering processes. Committed to maintaining high standards of service quality while driving team success and operational excellence.

As a dynamic Hotelier with 20 Years of professional experience in the Hospitality industry, specializing in luxury hotels, Resorts, Fine Dining Restaurant’s, Night clubs and Gaming, Catering and Event management and currently working as a Travel & Tourism and Transportation operator in one of the Leading companies in United Arab Emirate. Expert in leading diverse teams to enhance service quality and efficiency, achieving significant Revenue growth. Skilled in Event Management and Customer Service, demonstrating exceptional leadership and problem-solving abilities.

Dynamic professional with extensive experience in Food & Beverage operations at Cholamandalam Investment and Finance Company Limited. Proven track record in team management and event coordination, ensuring flawless service and high standards of cleanliness. Skilled in menu development and training, consistently enhancing guest satisfaction and operational efficiency.

Proven Machine Operator and Housekeeping expert from Service Tool And Plastic, I excel in machinery operation and fostering teamwork. Achieved significant improvements in productivity and quality control, demonstrating a strong work ethic and exceptional attention to detail. Skilled in equipment maintenance and safety, my contributions have consistently enhanced operational efficiency and client satisfaction. And am willing to learn more looking forward to learning and improving my work ethics in anyway I can

Joanna Yellow Hair

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