Joanna A Calvillo
San Bernardino,CA
Summary
Compassionate and detail-oriented Registered Veterinary Technician with over 8 years of hands-on experience in client relations, surgical support, inventory coordination, and team management within veterinary settings. Known for providing excellent customer service, managing schedules, resolving issues effectively, and maintaining accurate medical and financial records. Now seeking a remote opportunity to contribute my veterinary industry insight and customer care expertise to the Client Support team at Roo.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Veterinary Technician /Clinic Office Manager
Town & Country Veterinary Clinic
07.2017 - Current
- Serve as the primary point of contact for client inquiries, concerns, and follow-ups related to appointments, billing, and patient care.
- Troubleshoot and resolve client concerns related to treatments, payments, or scheduling errors—ensuring supportive, clear communication.
- Oversee hospital inventory, place orders, and ensure accurate tracking of controlled drug logs and anesthesia sheets.
- Coordinate scheduling for staff and manage appointment availability based on hospital workflow and staff availability.
- Document all client communications and escalate unresolved issues to appropriate parties (doctors or external vendors).
- Handle transaction corrections and communicate changes clearly with both clients and team members.
- Track and respond to daily voicemails/messages regarding cancellations and appointment requests.
- Pay clinic bills and manage administrative tasks for the staff veterinarian.
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
- Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
- Restrained animals to protect veterinarians from potential harm.
- Collected and prepared specimens for laboratory testing.
- Obtained patient history from owners and performed physical examinations.
Education
Associate of Science - Veterinary Technology
Platt College - Riverside
Riverside, CA03-2017
Skills
Veterinary Client Support
Customer Issue Resolution
Appointment Scheduling & Billing
Inventory & Order Management
Controlled Substance Compliance
Organizational & Documentation Accuracy
Accomplishments
- Supervised team of 8 staff members.
Certification
- Licensed Veterinary Technician - 2024
Languages
Spanish
Native or Bilingual
Timeline
Registered Veterinary Technician /Clinic Office Manager
Town & Country Veterinary Clinic
07.2017 - Current
Associate of Science - Veterinary Technology
Platt College - Riverside
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