Joanna Glad

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Maintained inventory by checking merchandise to determine levels.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Assisted customers, answered questions and resolved problems for stellar customer service.

• Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
• Planned and oversaw print advertising and social media and recommended product positioning strategy to attain long-term market share.
• Supported sales team members to drive growth and development.

• NMLS #1898466
• Returned to lending and the same broker after a multi-year gap
• Previously with North Star from 2002-2010

• Updated store pricing, signage and merchandising based on current promotions.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

Position ended due to changes in insurance company policies regarding paying for the procedures we were offering

• Successfully improved client's organization by boosting performance motivation, hiring practices and management systems
• Rewrote the sales script; leading to a 25% increase in closed deals within 1 week
• Implemented Company policies regarding performance requirements, attendance, etc
• Overhauled the compensation plan to attract sales people, as well as motivate performance
• Developed a complete sales training manual and itinerary for new hires

Results at the end of 90 days:

• Tripled floor sales
• 50% increase to sales agents
• Individual agent production doubled
• 60% reduction in absenteeism

(Same Owner as OneforMerchants & Primestar, LLC)

• Increased New Hire Retention 27% by identifying key skill gaps and developing a new training program to correctly prepare new agents
• Supervised 3 sales teams, with 30-40 inside sales reps, managing their daily performance and providing feedback to increase productivity
• Recruited, interviewed and hired people who would add value, a positive attitude and knowledge to the sales team
• Increased average daily sales per agent by 48% over a 3 month time period

(Same Owner as OneforMerchants & Primestar, LLC)

Human Resources / HR

• Worked with senior-level management to create fair and consistent HR policies and procedures
• Ran the bi-weekly payroll process
• Participated in unemployment hearings to ensure proper handling of individual cases
• Managed all phases of recruitment, including defining hiring management needs and posting available positions

Executive Assistant

• Developed spreadsheets to track sales team data
• Compiled and analyzed data using spreadsheets such as Excel and Google Sheets
• Created and implemented processes to manage tasks such as New Hire Training, Outside Sales Onboarding and Travel Area Requests
• Organized corporate and office meetings for up to 25 team members

Business Development

• Worked directly with company owner from R & D through full manufacturing product fulfillment
• Actively engaged in and was a driving force in strategic planning meetings
• Managed daily office operations which included a front office team of 4 personnel
• Implemented Fishbowl manufacturing software for warehouse inventory, order management and accounting integration

Materials / Scheduling Coordinator

• Purchased raw materials and oversaw scheduling and processing operations for the dry food production line
• Reviewed work orders and incoming and outgoing shipments

Purchasing Manager

• Located and vetted vendors, established good relationships and negotiated contracts
• Collected operations data and created spreadsheets detailing trends
• Worked with shipment companies to manage distribution

• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
• Educated customers on variety of loan products and available credit options to promote valuable decision-making
• Built a business base by word of mouth as a result of maintaining positive relationships with former borrowers
• Communicated closely with various lenders to obtain the most effective loans for customers purchasing homes

• Developed and updated scheduling policies covering all department activities
• Coordinated and managed project tasks to ensure project delivery within established budgets and timelines
• Ordered and stocked adequate materials to avoid shortages.
• Developed effective scheduling processes to achieve production objectives
• Served as a liaison between certain departments to implement new improvement plans and changes
• Provided support for CEO and sales team in managing operation work flow