Joannah DeVos
Kokomo,IN
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Universal Banker/ Teller Trainer
Centier Bank
03.2021 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed loan applications efficiently by gathering necessary documentation and working closely with underwriting teams.
- Conducted financial assessments to determine eligibility for loans, credit cards, and other financial products.
- Served as a reliable resource for colleagues by staying current on industry trends and best practices in retail banking operations.
- Participated actively in ongoing professional development programs aimed at enhancing skills relevant to the Universal Banker role.
- Collaborated effectively with team members to reach branch goals and enhance overall performance levels.
- Developed strong relationships with customers by providing personalized service, leading to increased referrals.
- Educated customers on various banking options, empowering them to make informed financial decisions.
- Crosssold banking products and services to meet individual customer needs and boost revenue growth.
- Prevented fraudulent activity by diligently verifying customer identification during account openings or changes in personal information.
- Supported customers with online banking navigation, ensuring a seamless digital experience for users across platforms.
- Managed high volumes of transactions while maintaining exceptional speed and accuracy levels.
- Maintained strict compliance with federal regulations during all transactions, ensuring the integrity of the institution.
- Assisted clients with account management tasks, resulting in higher levels of customer loyalty.
- Streamlined banking processes for improved client experiences and increased retention rates.
- Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
- Contributed to branch success through active participation in sales initiatives and promotional events.
- Resolved customer concerns promptly and professionally, fostering trust in the bank''s commitment to quality service.
- Handled sensitive customer data securely by adhering strictly to confidentiality policies within the organization.
- Provided guidance on investment opportunities tailored specifically towards individual client needs.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
- Tracked attendance and evaluated progress for assigned trainees.
- Provided coaching and mentoring to employees.
International Flight Attendant
United Airlines
05.2018 - 07.2021
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Flight Attendant
United Airlines
02.2017 - 05.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Delivered food and beverage service, reading material and other in-flight services.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Used excellent customer service skills in addressing passengers' needs.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Relayed updates and information to passengers after confirming key details with pilot.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Makeup Consultant
Sephora
04.2016 - 02.2017
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Crafted tailored bridal looks that met individual bride''s desires while enhancing their natural features.
- Performed makeup applications for various events, resulting in satisfied clients and repeat business.
- Organized promotional events to showcase new product arrivals, driving increased foot traffic to the store location.
- Trained new employees on makeup application techniques, ensuring consistent quality across the team.
- Assisted clients with skincare concerns by recommending appropriate products, improving overall skin health.
- Managed inventory levels to ensure adequate stock of popular products, minimizing customer wait times.
- Maintained cleanliness of workstations and adhered to hygiene protocols during makeup applications to create a safe environment for clients.
- Streamlined appointment booking process by implementing an online scheduling system for convenience of both staff and clientele.
- Created customized looks for clients based on their preferences and specific needs, bolstering customer loyalty.
- Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
- Collaborated with team members to improve store performance, maintaining a professional and welcoming atmosphere for customers.
- Offered constructive feedback during group training sessions so fellow consultants could refine their skills in makeup application techniques.
- Conducted regular analysis of sales figures to identify trends and areas for improvement, adjusting strategies accordingly for optimal performance.
- Increased sales through effective upselling of makeup products and services.
Elderly Caregiver
Gabriel's Home
08.2014 - 04.2016
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Education
No Degree - Nursing
Purdue University - North Central
Westville, INHigh School Diploma -
Valparaiso High School
Valparaiso, IN06.2014
Skills
- Branch operations
- Electronic Funds Transfer
- Financial product knowledge
- Cash handling proficiency
- Notary Services
- Cash Drawer Balancing
- Client Confidentiality
- Document Verification
- Customer Education
- Workflow Optimization
- Wire Transfers
- Customer Service
Certification
Notary
Timeline
Universal Banker/ Teller Trainer
Centier Bank
03.2021 - Current
International Flight Attendant
United Airlines
05.2018 - 07.2021
Flight Attendant
United Airlines
02.2017 - 05.2018
Makeup Consultant
Sephora
04.2016 - 02.2017
Elderly Caregiver
Gabriel's Home
08.2014 - 04.2016
No Degree - Nursing
Purdue University - North Central
High School Diploma -
Valparaiso High School
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