Joanna Licano
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile Bartender
Tropical Twist Bartending
03.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Travel to different cities and ensure to arrive on a timely matter.
- Adhered to state laws regarding alcoholic beverage services and customer regulations to keep ... SAFE
Cocktail Bartender
1923 Bourbon Bar
03.2022 - 05.2024
- Mastered multitasking skills during high-volume periods without sacrificing quality or presentation to significantly improve speed of service.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Performed cash handling duties accurately, ensuring timely deposits and accurate reconciliation reports at the end of each shift.
- Elevated guest experience with personalized cocktail recommendations based on their preferences.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Implemented successful upselling techniques to increase overall revenue for the establishment.
- Worked events with 800+ people
Warehouse Lead, Assistant Manager
Israella
06.2020 - 12.2021
- Key Holder
- Applied problem solving skills to resolve customer inquiries and disputes in a timely manner.
- Perform daily quality checks of inventory, ensuring damaged items were reported and removed for inspection.
- Demonstrated leadership and attention to detail.
- Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue.
- Carefully handled POS system transactions, including cash,credit, exchanges and returns to ensure seamless and accurate cash flow.
Bartender/Restaurant Server
Heart Attack Grill
02.2019 - 02.2020
- Served customers with accuracy and efficiency.
- Demonstrated the ability to multitask at a fast pace while interacting with hundreds of customers daily.
- Displayed strong communication skills through customer interactions and professionalism which resulted in returning customers.
- Assisted in the development of new marketing materials,including visuals and short commercials.
Patient Coordinator
Mml Physical Therapy
03.2018 - 11.2018
- Maintained and updated confidential medical records and billing information.
- Experience working with Insurances.
- Coordinated appointments with professional customer service to ensure customer satisfaction.
- Ability to multi-task and answer incoming calls in a professional manner to collect information and identify customer needs.
Beauty Advisor
Ulta Beauty
08.2016 - 05.2018
- Performed opening and closing procedures, including back of the house, inventory, and point of sale.
- Provided information about our products to customers based on their specific skin, hair, and beauty preferences.
- Established rapport with clients in order to create a personal experience.
Education
Licensed Aesthetician - Aesthetics
National Institute of Medical Aesthetics
Las Vegas, NV09.2020
Skills
- Strong multitasking
- Guest Engagement
- Cash Handling
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Menu Memorization
- Supervisory Experience
- Product Packaging
- Shipping and receiving
- Strong Work Ethic
- Exceptional customer service
Certification
- Licensed Advanced Aesthetician - September 2020
- Food Handlers Safety Training Card
- Sheriffs Card
- TAM card
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mobile Bartender
Tropical Twist Bartending
03.2022 - Current
Cocktail Bartender
1923 Bourbon Bar
03.2022 - 05.2024
Warehouse Lead, Assistant Manager
Israella
06.2020 - 12.2021
Bartender/Restaurant Server
Heart Attack Grill
02.2019 - 02.2020
Patient Coordinator
Mml Physical Therapy
03.2018 - 11.2018
Beauty Advisor
Ulta Beauty
08.2016 - 05.2018
Licensed Aesthetician - Aesthetics
National Institute of Medical Aesthetics
- Licensed Advanced Aesthetician - September 2020
- Food Handlers Safety Training Card
- Sheriffs Card
- TAM card
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