Joanna M. Rasero Vega
Washington,DC
Summary
Hardworking, organized, and highly responsible professional with several years of experience in dynamic environments. Proven track record of tackling challenges with a proactive and positive attitude, consistently focused on delivering effective and efficient solutions. Adept at managing multiple tasks simultaneously while maintaining an organized workflow and meeting tight deadlines.
Overview
21
21
years of professional experience
Work History
Consular Officer
Consular Section Embassy of Mexico
Washington, DC
11.2009 - 12.2024
- Customer Service: I provided customer service through phone calls, emails and in-person attention, providing assistance to the community related to different consular topics.
- Team Supervision/Protection Case Management (September 2022 - September 2024): I was responsible for supervising the Protection Department team, managing a team of four people and ensuring the proper follow-up of protection cases and special case documentation.
- As a Protection Case Management: I carried out the review, evaluation and processing of protection cases, from the reception and interview to the presentation of them to the corresponding Mexican authorities.
- Preparation of Reports and Presentations: I assisted in the preparation of reports, presentations and other documents, contributing to informed decision-making and effective communication within the organization.
- Issuance of Official Documents: Review, evaluation and processing of applications for the issuance of official documents for Mexican citizens residing in the DMV area (Washington D.C., Maryland and Virginia).
- Procedures and Legalizations: Responsible for the entry of data, authentication, certification and legalization of both Mexican and foreign documents, ensuring their correct upload and updating in the government database of the Department of Protection.
- Mobile Programs: Coordination and participation in mobile units, bringing services closer to the Mexican community, such as dual citizenship procedures, permits, and other consular services.
- Collaboration with Local Authorities: I maintained direct contact with local authorities to coordinate efforts in the well-being of the Latino community, creating strong links and promoting collaboration to bring government services closer to the Mexican community.
- Program Against Domestic Violence: I was in charge of the program against domestic violence, providing advice, guidance, economic support and references to the victims, ensuring the attention and protection of the affected people.
- Inter-institutional Collaboration: I coordinated and collaborated with various non-profit organizations and government offices to combat gender-based violence, domestic violence, labor & child trafficking, organizing events and awareness-raising activities to publicize available support programs.
- Collecting data; Collect and store information about the Mexican population within the DMV constituency
- Visit local and federal prisons; Constant monitoring of Mexican popularity in prisons and migrant detention centers with the aim of ensuring that their rights as people are not violated. As well I visited Detention Centers, County jails to interview Mexican nationals and knowing their necessities.
- I Helped families getting financial assistance for transferring remains of their family members to Mexico, in the other hand I did the review, evaluation and processing of applications for the issuance of the visa necessary for the repatriation of human remains.
- Guidance, help and follow-up of cases of sick people who wish to return to Mexico
- Collaboration with different hospitals for the repatriation of patients; support for the location of relatives of the patients, obtaining identity documents and finally accompaniment to national territory.
- Assistance, guidance and accompaniment to juvenile custody courts, restitution and abduction of minors.
Immigration Legal Assistant
Law Offices Of Ricky Malik
Takoma Park, MD
05.2009 - 11.2009
- Preparation of Legal Reasons and Exhibitions: I prepared motions and evidence to be presented to the Executive Office for Immigration Review (EOIR), guaranteeing the quality and accuracy of the documentation for defense procedures in removals.
- Legal Research and Drafting of Legal Reports: I conducted legal investigations and wrote memoranda on issues related to the defense of removal in immigration proceedings, supporting the legal strategy of the cases.
- Defense of Detained Clients: I acted as a representative of detained clients, maintaining constant communication with the Office of Detention and Removal (DRO) to ensure the progress and the best resolution of their cases.
- Response to Requests for Evidence (RFE): I responded to requests for evidence for non immigrant and immigrant visa applications, ensuring the timely submission of the necessary documents to support the applications.
- Interpreting in Status Adjustment Interviews: I provided interpretation services in the adjustment of status interviews in the U.S. Citizenship and Immigration Services (USCIS), facilitating communication between applicants and immigration authorities.
Immigration Legal Assistant
Montagut & Sobral, PC
Falls Church, VA
06.2006 - 05.2009
- Support for Lawyers in Daily Tasks: I assisted five lawyers in their daily needs, managing administrative and support tasks to ensure an efficient workflow.
- Telephone Service and Appointment Management: I answered calls, scheduled appointments and provided general assistance to clients and lawyers, effectively managing the lawyers' agenda and communication with clients.
- Obtaining Identity Documents and Certified Dispositions: I helped obtain foreign identity documents and certified provisions, ensuring that the documentation was complete and correct for legal cases.
- Research on Child Legitimation and Compliance with Mexican Custody Laws: I conducted research and analysis related to the legitimation of children in Mexico and compliance with custody laws and international travel, providing key legal information to lawyers.
- Preparation of Immigration Forms: I developed packages of immigration forms and applications to be presented to the U.S. Citizenship and Immigration Services (USCIS) and the Executive Office for Immigration Review (EOIR), ensuring that all documents met legal requirements.
- Translation and Legal Interpretation: I translated legal documents and provided interpretation during the preparation of testimonials, ensuring that the information was accurate and understandable for clients and authorities.
- Advice to Clients on Case Status: I assisted clients by answering questions about the status of their cases and provided general information on immigration procedures, improving communication and customer satisfaction.
- Improvement of Administrative Operations: I provided administrative assistance to lawyers and worked collaboratively with them to create more efficient and effective processes in the office
Legal Counsel | Northern Veracruz Petroleum Zones
State Government
Tuxpan, Veracruz, Mexico
05.2004 - 12.2005
- Provided legal counsel to residents in the petroleum zones of northern Veracruz, ensuring their rights were protected during oil industry-related developments.
- Acted as a liaison between local citizens, the Veracruz government, and PEMEX to facilitate communication and resolve issues.
- Coordinated the preparation and submission of legal documentation for the relocation of residents to safer zones, ensuring compliance with all relevant regulations.
- Worked closely with local government officials and community leaders to advocate for fair compensation and equitable treatment for displaced citizens.
Education
Law Degree -
The University of The Mexican Gulf
Tuxpan, Veracruz, Mexico08-2003
Skills
- Customer service and problem solving
- Crisis management
- Teamwork
- Emergency procedures
- Project management, leadership, and collaboration
- Data entry and booking
- Policies and procedures implementation
- Interviewing techniques
- Information verification
- Consular law knowledge
- Surveillance
- Document verification
- Crisis management
Affiliations
- Love spending time with my family and friends
- Outdoor activities
- sports
- Music
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Consular Officer
Consular Section Embassy of Mexico
11.2009 - 12.2024
Immigration Legal Assistant
Law Offices Of Ricky Malik
05.2009 - 11.2009
Immigration Legal Assistant
Montagut & Sobral, PC
06.2006 - 05.2009
Legal Counsel | Northern Veracruz Petroleum Zones
State Government
05.2004 - 12.2005
Law Degree -
The University of The Mexican Gulf
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