Joanna Mae Atienza
Daly City,CA
Summary
Enthusiastic Patient Care Coordinator/ Staffing Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Homenest Corporation
07.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience with the home care aide that the company is providing.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for insurance claims.
- Coordinated scheduling of caregivers to ensure clients have a companion on the days and time they need.
Staffing Coordinator
Serving Seniors Care
07.2019 - 06.2024
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
Education
Bachelor of Science - Nursing
Trinity University of Asia
Quezon City, Philippines06.2018
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Patient Relations
- Payment Collection
- Scheduling
- Verbal and written communication
Timeline
Patient Care Coordinator
Homenest Corporation
07.2024 - Current
Staffing Coordinator
Serving Seniors Care
07.2019 - 06.2024
Bachelor of Science - Nursing
Trinity University of Asia